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AMD · 13 hours ago

Senior Customer Operations Account Manager

San Jose, CA

Full-time

Onsite

Senior Level

$128K/yr - $192K/yr

AMD is a company focused on building innovative products that enhance computing experiences across various domains. The Customer Operations Account Manager will act as a key liaison between AMD and its customers, ensuring efficient operations and high-quality service delivery while managing the product lifecycle and driving operational excellence.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingComputerEmbedded SystemsGPUHardwareSemiconductor

Growth Opportunities

No H1B

Responsibilities

Review customer backlogs regularly and collaborate with stakeholders to resolve issues

Manage business through all product lifecycle stages (NPI to EOL)

Control inventory and DOI to minimize costs

Balance demand and supply for direct customers and distribution channels

Monitor consumption and ordering patterns to perform demand/supply analysis

Maintain accurate forecasts and ensure on-time revenue projections

Build and manage strategic relationships internally and externally to ensure continuity

Lead projects and provide consultative advice to management and partners

Share best practices within the team and remove operational obstacles

Continuously develop skills and adopt new tools to enhance organizational capability

Drive operational excellence and customer collaboration for efficient service

Collect feedback and guide implementation of new processes aligned with strategy

Conduct quarterly business reviews and operational meetings with customers

Provide guidance on resolving operational issues and support business processes

Qualification

Supply chain knowledgeAnalytical capabilityProject managementExcel proficiencyPowerPoint proficiencyPower BI proficiencyConflict managementRelationship buildingCommunication skillsProblem-solving

Required

Strong communicator and relationship builder who thrives in complex, fast-paced environments

Proactive, adaptable, and skilled at resolving conflicts and driving process improvements

Sound judgment and problem-solving ability

Ability to navigate uncertainty confidently while fostering collaboration and operational excellence