Sunbird Software · 20 hours ago
Business Analyst
Sioux Falls, SD
Full-time
Hybrid
Entry Level
1+ years expSunbird Software is seeking a Business Analyst to coordinate and report on Client Services key performance indicators (KPIs). This role involves maintaining the demo system, conducting onsite data center audits, and improving operational efficiency.
Information TechnologyService IndustrySoftware
Responsibilities
Ensure accuracy and consistency of KPIs are delivered to management weekly across all Client Services departments and teams
Develop KPI reporting using HubSpot, Jira, Freshdesk, Smartsheet
Measure, interpret, and report KPIs on a weekly basis
Update and maintain Sunbird's demo system and emerging market trends
Ensure completed services SKUs are reported to finance for revenue recognition and monthly reconciliation
Support data center audits, including data collection and validation
Collaborate with cross-functional teams to improve business processes
Assist with process improvements across Support & Services
Participate in customer-facing or internal meetings as needed
Qualification
Required
Experience with HubSpot, Jira, Freshdesk, Microsoft Suite
Familiarity with Sunbird Software specifically dcTrack and PowerIQ
Knowledge of data centers and related operational workflows
Strong communication and organizational skills
Ability to analyze KPIs and communicate their meaning clearly
Demonstrated basic technical knowledge of or ability to quickly learn: Data center IT components and interconnections (servers, Blades/Blade Chassis, network switches, Rack PDUs, etc.)
Data center networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
Structured cabling components and concepts (patch panels, fiber, copper)
Data center facilities components (UPS, PDUs, single and 3 Phase Power)
Editing and working with AutoCAD and Visio drawings
Data center surveys and audits
Accountability and the ability to adapt/multi-task/manage changing priorities
High School Diploma required
1-2 years of data center experience
Company
Sunbird Software
Sunbird Software is changing the way data centers are being managed.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase