Chamberlain Group · 10 hours ago
Analyst, Customer Experience
Oak Brook, IL
Full-time
Onsite
New Grad, Entry Level
$77K/yr - $124K/yrChamberlain Group is a global leader in intelligent access, seeking an Analyst for Customer Experience. The role involves analyzing contact center performance, developing Power BI dashboards, and providing insight-driven recommendations to enhance operational efficiency.
ManufacturingSecuritySmart Home
Responsibilities
Analyze and report on contact center performance by monitoring KPIs, identifying trends, investigating anomalies, and delivering clear, insight‑driven recommendations to leadership
Develop and maintain Power BI dashboards and reporting datasets, ensuring data integrity, troubleshooting refresh or source issues, and identifying new data needs to enhance operational efficiency
Design, build, and maintain Power BI dashboards and their underlying datasets
Manage dataset refresh schedules and troubleshoot any refresh or connectivity issues
Optimize data pipelines to ensure efficient performance and reliable reporting
Validate data sources and resolve data quality issues to maintain accuracy and integrity
Work with team to identify and prioritize opportunities to improve contact center processes using data driven analysis
Investigate performance anomalies and KPI shifts to uncover root causes and operational impacts
Define additional data requirements and develop new tracking methods to enhance visibility and operational efficiency
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Group’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Qualification
Required
Analyze and report on contact center performance by monitoring KPIs, identifying trends, investigating anomalies, and delivering clear, insight‑driven recommendations to leadership
Develop and maintain Power BI dashboards and reporting datasets, ensuring data integrity, troubleshooting refresh or source issues, and identifying new data needs to enhance operational efficiency
Design, build, and maintain Power BI dashboards and their underlying datasets
Manage dataset refresh schedules and troubleshoot any refresh or connectivity issues
Optimize data pipelines to ensure efficient performance and reliable reporting
Validate data sources and resolve data quality issues to maintain accuracy and integrity
Work with team to identify and prioritize opportunities to improve contact center processes using data driven analysis
Investigate performance anomalies and KPI shifts to uncover root causes and operational impacts
Define additional data requirements and develop new tracking methods to enhance visibility and operational efficiency
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Group's reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Benefits
Comprehensive benefits package
401k contribution
Participation in a short-term incentive plan
Company
Chamberlain Group
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company.
Founded in 1906
5001-10000 employees
H1B Sponsorship
Chamberlain Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (28)
2023 (29)
2022 (27)
2021 (19)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknown2021-09-07Acquired
Leadership Team
Jeffrey Meredith
Chief Executive Officer
Brian Boosi
EVP & Chief Financial Officer
Recent News
2026-01-14
Company data provided by crunchbase