Inlera, Inc. · 9 hours ago
Technical Support Associate
San Diego, CA
Full-time
Hybrid
Entry Level
$26.44/hr - $26.44/hr
1+ years expInlera, Inc. is a part of PracticeTek, a leading provider of retail healthcare tech solutions. The Technical Support Associate will be responsible for onboarding new customers, tackling customer inquiries, and managing product deployment tasks to ensure a seamless customer experience.
BillingHealth CareHospitalMedical
Responsibilities
Onboard a steady stream of new customers by remotely deploying Doctibles software onto our customers systems
Tackle customer inquiries and tickets across all our support system channels which include phone, email and chat, providing feedback, and answers to customer problems
Monitor and manage product deployment tasks amongst the Customer Success team
Provide internal support for issues escalated by the Customer Success team
Manage advanced Tier 2 support issues with our software development, sales department and 3rd party partners
Keep accurate records and ensure processes are well documented
Qualification
Required
1–2 years of experience in technical support, IT support, or a customer-facing technical role
Strong troubleshooting and problem-solving skills
Ability to explain technical concepts to non-technical users
Familiarity with SaaS platforms, basic networking concepts, and software installation processes
Excellent written and verbal communication skills
Ability to manage multiple tasks and prioritize effectively
Benefits
Comprehensive health, dental, and vision coverage options
Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Culture Committee driving initiatives that spark connection, fun, and belonging
Company
Inlera, Inc.
Inlera, Inc, formally Integrated Practice Solutions, Inc.
11-50 employees
H1B Sponsorship
Inlera, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Early StageTotal Funding
unknown2023-09-05Acquired
Recent News
2024-02-10
Company data provided by crunchbase