Skai · 3 hours ago
Client Success Manager, SEM
New York, United States
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $90K/yr
2+ years expSkai is a rapidly growing company known for its industry-leading digital marketing software. The SEM Client Success Manager will oversee client utilization of the Skai™ Search SEM management platform, ensuring client satisfaction and driving ROI for SEM initiatives.
Artificial Intelligence (AI)E-Commerce PlatformsMachine LearningNatural Language ProcessingPredictive AnalyticsSoftware
Hiring Manager
Alissa Nial
Responsibilities
Partner with Skai™ Client Success Directors to actively build relationships with client partners
Assist Client Success Directors in driving client retention, and identifying business growth opportunities
Provide initial, and ongoing training to clients to enable them to effectively use the Skai™ platform
Assist clients in basic implementation and usage of Skai™ products
Provide technical support and search marketing best practice and strategy recommendations
Communicating regularly with the customer to evaluate satisfaction
Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
To collaborate with Local and Social client success teams
Energized by solving problems and finding opportunities to make clients successful
Ensure client expectations are exceeded!
Qualification
Required
B.A. or B.S
2 or more years of hands on SEM campaign implementation and management experience
Ability to understand basic SEM analytics
Ability to perform detailed client audits to identify client needs or workflow gaps
2+ years experience in client services and/or technical project management
Ability to thrive in a fast paced environment with tight deadlines
Ability to elicit client feedback to help direct continuous improvements for the Skai™ Search platform
Phenomenal communication skills and organized project management
Experience collaborating with a team both locally and virtually
Organized and methodical, with excellent time management skills
Ability to travel occasionally
Passion and dedication
Desire to be the best
Ability to work both independently and as part of a team
Strong interpersonal communication skills - in writing and verbally
Proven track-record of problem-solving
Results oriented
Preferred
Skai™ or other SEM platform experience preferred
Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
Benefits
Additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans
Company
Skai
Skai is an AI-powered platform that offers consumer and market insights, and omni-channel media activation services.
501-1000 employees
H1B Sponsorship
Skai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (4)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$60MKey Investors
Bain Capital VenturesTenaya CapitalSequoia Capital Israel
2016-01-01Series Unknown
2014-04-08Series F· $30M
2012-11-05Series E· $12M
Leadership Team
Nir Cohen
Chief Technology Officer and Co-Founder
Shirley Grill-Rachman
Chief Operating Officer
Recent News
Mexico Business
2025-12-25
2025-10-20
Company data provided by crunchbase