RCH Solutions · 10 hours ago
Research IT Applications & Workflow Specialist
Wilmington, DE
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expRCH Solutions is a company that values excellence, accountability, and teamwork. They are seeking an experienced Applications & Workflow Specialist to support their research organization, bridging the gap between science and technology by ensuring laboratory and office applications are functional and continuously improved.
ConsultingInformation TechnologySoftware
No H1B
Responsibilities
Ensure assigned laboratory and office applications remain functional, and supported, including defining and facilitating installation and configuration, generating documentation, coordinating with vendors, and managing lifecycle support. Validation may be required for GxP-relevant systems
Act as a primary IT point of contact for a defined set of research applications, providing day-to-day operational oversight and coordinating fixes, enhancements, upgrades, and releases with vendors and internal teams
Drive resolution of application issues and escalations, partnering with scientists, vendors, and IT teams to restore functionality, address root causes, and prevent recurrence
Shape and prioritize application/workflow enhancements by translating scientific and operational needs into clear, actionable technical requirements and recommendations
Support and oversee workflows spanning laboratory instrumentation and downstream analysis/reporting tools, collaborating with system owners, business stakeholders, and specialized IT teams as appropriate
Provide advanced functional support for scientific software (e.g., Nextflow, Posit Workbench, CryoSPARC, Ascentos, SciexOS, Visopharm, Prism), including ownership of complex issues, escalations, and workflow-level troubleshooting
Lead automation and digital lab initiatives by ensuring applications and workflows are operationally ready, well-documented, and supported through change
Own/Generate and maintain system documentation, configurations, and standard operating procedures (SOPs), and actively transition low-value, repetitive activities to helpdesk or other support teams where appropriate
Participate in cross-functional initiatives to improve application reliability, usability, and overall user experience across the Research environment
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a scientific discipline
Minimum 8 years of experience supporting IT systems within pharmaceutical or biotechnology research environments, including laboratory and office applications
Proven experience supporting scientific applications and research workflows in discovery, research, or preclinical settings
Working knowledge of Windows, Mac, and Linux environments, as well as AWS Cloud services (e.g., S3, EC2, IAM, Lambda)
Familiarity with cybersecurity, intellectual property protection, compliance standards, and lab network segmentation in research environments
Strong written and verbal communication skills, with a demonstrated ability to document clearly and follow issues through to resolution
Experience coordinating with vendors and contributing to enhancement planning and prioritization
Independent, proactive, and comfortable managing competing priorities in a dynamic, fast-paced research environment
Preferred
advanced degree
Experience with IT ticketing systems (ServiceNow preferred)
Project management experience preferred
Working familiarity with FAIR data principles and laboratory workflows preferred, with the ability to support systems operating within broader data pipelines
Benefits
Comprehensive health and wellness benefits, including Medical, Dental, and Vision Insurance
Company-provided Life and Long-Term Disability Insurance
Company-sponsored 401(k) Plan
Company-provided continuing education benefit
Team-focused culture and unlimited opportunity for advancement
Company
RCH Solutions
RCH provides specialized Scientific Computing solutions to help R&D teams accelerate the development of their next scientific breakthrough.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Riener
President & CEO
Craig Pizonka
VP of US Operations
Recent News
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