GE HealthCare · 11 hours ago
Customer Success Manager, icometrix
United States
Full-time
Remote
Senior Level
$120K/yr - $180K/yr
5+ years expGE HealthCare is seeking a driven, results-oriented Customer Success Manager (CSM) to join our MRI Business. In this role, you will build strategic partnerships and collaborate with various teams to support icometrix subscription customers and ensure they achieve their clinical imaging goals.
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No H1B
Responsibilities
Ownership of account management for existing and new customers. To include the first point of contact for support inquiries, enable technical implementation of software by efficient communication with different stakeholders (physicians, MRI techs, IT)
Continuous development of relationships with new and existing customers, through communication, project management & technical support, and quality control to assure clarity of clinical results for the correct interpretation by radiologists, neurologists or other physicians for use with CT and MRI data
Pre and post sales support. Enable new sales (renewals and upsell) as a result of the above and by promoting our new product developments
Internally report malfunctions, feedback, and suggestions appropriately. Testing of icobrain software and issue reporting
Provide clinical guidance by interpretation of the reports and initial scans, to ensure optimal usage of our tools
Qualification
Required
5+ years experience in MR clinical use, MR education or Healthcare Customer success role
Experience with Healthcare, clinical experience in neuroimaging, radiology or neurology strongly preferred
Verifiable track record of customer retention and growth by driving adoption, engagement and experience
Aptitude for learning software and staying current on industry best practices
Ability to explain complex data and technical issues in non-technical terms
Comfortable in a dynamic, fast-paced, hyper-growth environment
Extreme owner, accountable for delivering only the highest level quality of work
Strong acumen with hospital clinical workflows. PACS, EMR & HL7 knowledge are an asset. Knowledgeable software installation policy and requirements in a hospital environment
Project management experience and/or experience managing multiple projects with separate stakeholders simultaneously
Strong ability to set and manage customer expectations while maintaining poise and positive relationships. Must be able to be consultative, prescriptive, and credible
Experience working with a variety of stakeholders (i.e, Administration, IT, Physicians, C-Suite Executives, Finance)
Hands-on team player with a proactive nature. In a growth business, you will be expected to build new processes and tools
A real passion for the fields of neuroradiology, diagnostic imaging, and neurology, fields in which you will become active
A learning attitude, not afraid to learn new things, self-starter through your own efforts and take responsibility
Benefits
Medical
Dental
Vision
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
Tuition reimbursement
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
2026-01-16
Medical Device Network
2026-01-16
2026-01-16
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