Managed Services Consultant - CRM (Remote) jobs in United States
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Veeva Systems · 18 hours ago

Managed Services Consultant - CRM (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The CRM Suite Managed Services Consultant provides remote professional services to live clients for ongoing application enhancement, operations, and subject matter expertise, working autonomously to deliver value and support evolving business needs.

BiotechnologyCRMEnterprise SoftwareSoftware
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Responsibilities

Provide consulting on best practices and overall solutions based on requirements
Develop, leverage, and maintain expertise in our Vault platform and CRM product
Develop a trusted advisor relationship with Veeva stakeholders and the customer
Partner with key stakeholders to translate requirements into solutions
Build, test, and deploy changes to live environments
Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines
Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting
Educate customers on product and platform releases as well as industry best practices for operational success
Facilitate building a team culture that is a continuously growing and collaborative team environment

Qualification

CRM software configurationVeeva CRM knowledgeVeeva Vault platform knowledgeClient-facing presentationsCustomer service experienceConsulting experienceCommunication skills

Required

3+ years of experience in software configuration and administration for CRM or Healthcare/Life-Sciences Enterprise Software
Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations
Ability to autonomously deliver professional services in a remote capacity supporting multiple clients

Preferred

Customer service or consulting experience with multiple client responsibility
Veeva CRM experience/knowledge
Veeva Vault platform experience/knowledge

Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Company

Veeva Systems

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Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.

Funding

Current Stage
Public Company
Total Funding
$7M
Key Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M

Leadership Team

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Peter Gassner
Founder and CEO
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Mitch Wallace
Retired - Co-Founder and VP Operations
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Company data provided by crunchbase