Decagon · 18 hours ago
Forward Deployed Engineer, Agent Builder
Buffalo-Niagara Area
Full-time
Onsite
Senior Level
$175K/yr - $230K/yr
5+ years expDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. As a Forward Deployed Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers, partnering with customers and internal teams to deliver agents that impact the customer’s business.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration
Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes
Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios
Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments
Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds
Qualification
Required
5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar)
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
Preferred
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.)
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations
A Computer Science, Engineering, or Math degree, or equivalent technical experience
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Offers Equity
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
President / Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase