Navitus Health Solutions · 14 hours ago
Trainer, Account Management
United States
Full-time
Remote
Entry, Mid Level
$53K/yr - $63K/yr
2+ years expNavitus Health Solutions is a company focused on making medications more affordable through innovative pharmacy benefit management. They are seeking an Account Management Trainer responsible for developing training programs, creating engaging curricula, and providing coaching to Account Management team members.
Health CareInformation Technology
Responsibilities
Create, maintain, and execute an engaging curriculum for onboarding Navitus Account Management professionals and continuous learning for current associates at all levels (entry, mid, and professional)
Utilize a variety of instructional methods, including simulations, team exercises, workshops, guided discussions, technical manuals, handouts, visual aids, and videos
Lead process documentation for the Customer Success organization including creation, maintenance, storage and organization of all work instructions and related items
Provide one-on-one performance coaching and milestone reporting to support, mentor, and monitor the progress of new Account Management team members
Serve as a resource expert for staff on questions and troubleshooting related to Navitus tools and applications (e.g., CRM, Navi-Claim, Navi-Gate 3D, Compass, Portals) and their functional capabilities as they pertain to Account Management
Participate in Navitus process improvement projects to enhance training effectiveness and efficiency
Develop and maintain an intuitive and comprehensive knowledge repository using effective combinations of lists, libraries, and links on the Account Management Intranet site
Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives
Other duties as assigned
Qualification
Required
Associate's degree in business or education or equivalent work experience
2+ years of experience in training, adult education or mentoring role
Ability to work independently and prioritize work to meet a need
Without degree: Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
Preferred
Bachelor's degree
Knowledge of pharmacy benefits management, insurance, or health care industry
Training in process improvement techniques
Benefits
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
Company
Navitus Health Solutions
Navitus Health Solutions LLC is a full service, URAC-accredited pharmacy benefit management company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
George Hepburn
SVP and Chief Financial Officer
Peter Beste
CFO
Recent News
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