Genentech · 9 hours ago
(Contract) Patient Resource Specialist, Access Solutions & Patient Services (Portland or South San Francisco)
Portland, OR
Full-time, Contract
Hybrid
New Grad, Entry Level
$30/hr - $35/hrGenentech is a member of Roche Group, focused on innovation and transforming patients' lives. The Patient Resource Specialist acts as Genentech’s centralized point of contact for inquiries, providing assistance and resources to patients navigating the insurance process.
BiotechnologyLife ScienceManufacturing
Responsibilities
You will provide direct contact for public inquiries via multiple Genentech communication channels, including phone, email, web chat, and internal company transfers
You will analyze the most effective next steps in resolving inquiries using independent judgment, critical thinking, and extensive knowledge of service offerings
You will also access multiple systems and databases while tracking and documenting all interactions
You will educate patients and their supporters on reimbursement options and ancillary assistance, making referrals to internal and external resources where appropriate
You will provide educational resources to patients and providers, support patient marketing programs, facilitate referrals to local professionals, and manage shipments via Genentech Online Fulfillment (GOLF)
You will establish relationships with internal stakeholders and Ecosystem field partners, manage Patient Speaker Programs, and support Customer Engagement
Additionally, you will provide technical support for My Patient Solutions and handle international access requests, collaborating with global partners
Qualification
Required
Bachelor's degree is required
Strong critical thinking, independent decision-making, and problem-solving skills to find creative solutions to unexpected situations, often without guiding SOPs or processes
Advanced investigational and analytical abilities, with proven effective communication skills in both written and verbal formats
Outstanding customer service skills, including handling escalated calls from various parts of the organization, such as the CEO's office
Familiarity with network/IT concepts and experience in analyzing technical data to draw conclusions and recommend changes
Preferred
Reimbursement experience preferred with knowledge of the managed care industry
Company
Genentech
Genentech is a biotechnology research company that specializes in genetic testing and personalized medicines.
Founded in 1976
10001+ employees
H1B Sponsorship
Genentech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (148)
2023 (150)
2022 (178)
2021 (121)
2020 (158)
Funding
Current Stage
Public CompanyTotal Funding
unknown2009-03-26Acquired
1999-07-20IPO
1976-01-01Series Unknown
Leadership Team
Ashley Magargee
Chief Executive Officer
Michael Laird
Vice President, Global MSAT Drug Substance Biologics Technology and Commercial Products Support
Recent News
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2026-01-21
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