Lee County Tax Collector · 8 hours ago
Customer Service Representative
Fort Myers, FL
Full-time
Onsite
New Grad, Entry Level
$20.21/hr - $20.21/hr
0+ years expLee County Tax Collector is seeking a Customer Service Representative to serve the community by assisting with various tax-related tasks. The role involves providing guidance to customers, processing payments, and ensuring high levels of service quality.
GovernmentNon ProfitTax Consulting
Responsibilities
Provides guidance to customers regarding tax collector services and procedures; processes payments in person, by drop off, or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts
Performs cashiering functions; verifies to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals
Responds to customer requests or concerns; researches problems and initiates problem resolution
Delivers upon Lee County Tax Collector’s (LCTC) Mission of 5-star service quickly and efficiently
Participates in the of driver license services including fingerprinting, vision, oral and driving tests; inspects applicant vehicle vin numbers and records odometer reading
Performs a wide-range of Motor Vehicle, Driver License and Identification Card, Business Tax Receipt, Real Estate Tax, and Hunting and Fishing transactions from general to moderate
Collaborates with management team and key stakeholders as needed to coordinate work activities, review status of work, exchange information, or resolve problems
Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates
Moderate processing proficiency in functional areas
Performs other duties as directed
Qualification
Required
High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience
Proficiency in Microsoft Office and valid Florida driver's license required
0-2 years of tax collector experience
Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively
Preferred
Bachelor's degree in Business Management or related field
Ability to speak a second language
Benefits
WORK LIFE BALANCE: Paid Time Off & Holiday pay
HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
INSURANCE: Company paid Life Insurance
OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets!
LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits
ADDED VALUE: Training & Development Program, Tuition Reimbursement
Company
Lee County Tax Collector
Lee County Tax Collector is a government organization that specializes in property taxes, hunting, fishing, and weapon license services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cindy McClung
Chief Performance and Innovation Officer
Lauren Stillwell B.
Chief Communications Officer (CCO)
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