JPMorganChase · 16 hours ago
Software Engineer III - Java Full Stack Tech Support Management
Plano, TX
Full-time
Onsite
Mid Level
3+ years expJPMorgan Chase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals. They are seeking a Software Engineer III to support a spring boot-based framework, ensuring client success and managing day-to-day operations in a technical customer success role.
Asset ManagementBankingFinancial Services
Responsibilities
Handle the level 1 & 2 product support tickets and own them to resolution with customer satisfaction
Collaborate with internal stakeholders and partners to maintain service level and delivery obligations
Be an active participant in the refinement and growth of our product and services
Identify and clear any roadblocks while monitoring performance and issue resolution with internal partners
Ensure training and product knowledge transfers are conducted as required
Contribute to product documentation and knowledge-based articles and maintain them to help customers resolve issues without further escalation
Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product
Qualification
Required
Bachelor's degree in computer science or related technical field is preferred
Formal training or certification on software engineering concepts and 3+ years applied experience
Tech Support management background with Java and Spring knowledge is strongly preferred
Any experience and/or knowledge of cloud computing, Spring Boot, Kafka, databases, and middleware technologies is a plus
Strong communication skills to partner effectively with cross-functional stakeholders
Self-managed to execute multiple concurrent initiatives in a fast-paced results and performance-driven environment
Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
Strong documentation and reporting skills
True passion for making a frictionless product support process while being obsessed with the client experience
Preferred
Exposure to cloud technologies – AWS and Kubernetes
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-22
Private Banker International
2026-01-19
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