AAA · 11 hours ago
Specialist III, Smart Home
A3 Smart Home - Tempe, AZ
Full-time
Onsite
Mid Level
$18.57/hr - $22.22/hr
3+ years expAAA Mountain West Group is a leading organization in the Smart Home technology sector, and they are seeking a Specialist III to manage monitoring functions for Commercial and Residential accounts. The role involves proactive member outreach, technical support, and contributing to the overall member experience.
Business DevelopmentFinanceFinancial ServicesLeisureNon ProfitService IndustryTransportationTravel
Responsibilities
Contact Members (inbound and outbound) regarding alarm activations and questions
Respond and accurately handle Residential and Commercial alarms
Research, respond, and resolve in depth customer technical issues
Complete assigned tasks in a timely fashion
Train new and current TMs and lead by example, follow, and adhere to Standard Operating Procedures (SOPs)
Document and/or handle Actual/Incident Reports
Additional project related tasks
Qualification
Required
High School Diploma or GED
3 to 5 years of Alarm Monitoring experience
Advanced active listening skills
Advanced verbal communication skills
Advanced written communication skills
Strong problem solving skills
Ability to effectively multi-task
Exercise independent judgment and effective problem solving techniques
Basic mathematical, typing (40 wpm minimum), and telephone skills
Basic computer and data entry skills with relevant applications (e.g., Google Suite, etc.)
Preferred
Bachelor's degree
Bilingual preferred
Fingerprint Clearance Card
Benefits
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Company
AAA
Our mission is to Save Lives, Create Member Value and Deliver Exceptional Experiences. Proudly serving 65+ million Members.
5001-10000 employees
H1B Sponsorship
AAA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Adam Primi, SHRM-SCP
Sr. Compensation Partner
Jianna Conway
Partnership Marketing Manager
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