Akido Labs · 9 hours ago
Operations Manager, Customer Service
Pomona, CA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $140K/yr
5+ years expAkido Labs is a pioneering company in AI-powered healthcare, aiming to transform the healthcare landscape with innovative technology. The Operations Manager will work closely with senior operators to enhance care delivery by optimizing workflows and improving operational efficiency within healthcare functions.
Health CareInformation Technology
Responsibilities
Partner with senior operators to execute a strategic roadmap for operational processes and systems for a key healthcare function with the opportunity to eventually manage that function
Manage the roll out new operational initiatives by owning logistics, tracking progress, and aligning stakeholders
Identify and analyze operational inefficiencies by shadowing field employees and proposing process improvements
Support automation and optimization initiatives through documentation, testing, and hands-on implementation
Build and maintain detailed process documentation to promote clarity and alignment across teams, including call center workflows, scheduling workflows, and frontline clinic operations
Develop reporting functionality, monitor KPIs, and analyze trends to inform decision-making
Research and evaluate new tools and technologies relevant to operational workflows
Support technology assessments and implementation projects in collaboration with IT and product teams
Contribute to fostering a culture of continuous improvement within the operations team and collaborate cross-functionally to execute plans effectively
Qualification
Required
Preferably 5+ years in a fast-paced, high-growth environment in a builder role or supporting new operation development within healthcare operations
Preferably with hands-on experience leading or supporting call center teams
Strong analytical and problem-solving skills with a passion for operational efficiency and process improvement
Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment
Excellent communication and collaboration skills to engage stakeholders across different teams
Technical curiosity and willingness to learn about new tools and technologies
Detail-oriented mindset with a commitment to maintaining thorough documentation and reporting
Benefits
Stock-options package
Health benefits include medical, dental and vision
401K
Long-term disability
Unlimited PTO
Life insurance
Paid Leave Program
Company
Akido Labs
Akido is a care delivery platform based in Los Angeles with the mission to ensure our most vulnerable communities thrive.
501-1000 employees
H1B Sponsorship
Akido Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$81.62MKey Investors
Oak HC/FT
2025-05-15Series B· $60M
2020-12-16Series A· $11.2M
2020-12-16Corporate Round· $6.2M
Leadership Team
Prashant Samant
CEO & Co-Founder
A
Andrew Poksay
Head of Special Projects
Recent News
Soma Capital
2026-01-08
MIT Technology Review
2025-09-22
2025-06-06
Company data provided by crunchbase