Uprite Services · 1 week ago
System Support Analyst (L1)
Houston, TX
Full-time
Onsite
Entry Level
2+ years expUprite Services is a trusted technology partner providing managed IT, cybersecurity, cloud, and phone solutions. They are seeking a System Support Analyst to deliver remote end user support, manage hardware and software setups, and assist with server and network administration.
Information TechnologySoftware
Responsibilities
Provide support via phone, email, and remote tools for Microsoft 365, Outlook, spam filtering, and business applications
Manage Microsoft 365 administration (licensing, applications, Azure)
Troubleshoot user technical issues and update tickets until resolution
Escalate issues appropriately and engage with vendors as needed
Provision and image PCs for new users or refreshes
Resolve printing and peripheral issues
Install and configure hardware/software and assist with replacements
Manage Active Directory and NTFS permissions
Apply and manage Group Policy settings
Assist with basic server and firewall troubleshooting
Maintain client documentation (configs, passwords, approvals)
Update internal processes and participate in knowledge sharing
Accurately track time and ticket work
Mentor L1 Analysts and participate in team meetings
Qualification
Required
Associate's degree in IT or equivalent experience
2+ years of experience in IT support or a related field
Valid Texas driver's license and insurance
Ability to occasionally travel to client sites as needed
Strong communication and customer service focus
Solid troubleshooting and root cause analysis abilities
Team-oriented with a high standard for quality and follow-through
Familiar with VPNs, remote access, Hyper-V/VMware, and Microsoft 365
Comfortable working with Windows Desktop/Server environments and basic networking
Benefits
Medical, Dental, and Vision Insurance
Short & Long-Term Disability
401(k) with Company Match
Paid Vacation & Holidays
Professional Growth & Career Development Opportunities
Company
Uprite Services
Uprite Services' Managed IT Services help businesses from 10 to 250 users control IT costs, minimize downtime and focus on what matters.
11-50 employees
Funding
Current Stage
Early StageRecent News
Morningstar.com
2025-12-09
2023-05-18
Company data provided by crunchbase