Olea Kiosks · 8 hours ago
Level I Technical Support Specialist
Cerritos, CA
Full-time
Onsite
New Grad, Entry Level
$24/hr - $26/hr
0+ years expOlea Kiosks Inc. is a leading designer and manufacturer of self-service kiosks for various industries. As a Level I Technical Support Specialist, you will be the first line of contact for technical support inquiries, helping customers resolve issues and ensuring the smooth operation of kiosk solutions.
Information TechnologyManufacturingRetail Technology
Responsibilities
Respond to support requests via phone, email, and ticketing system
Troubleshoot basic hardware, software, and networking issues
Escalate unresolved cases to Level II Support or Field Service teams
Document and manage service tickets and resolutions
Provide support for kiosk operations and routine troubleshooting
Coordinate parts tracking and inventory for deployed hardware
Communicate service status updates to customers and internal teams
Contribute to internal documentation and knowledge base
Identify recurring issues and report trends
Offer internal IT support as needed
Participate in training and process improvements
Qualification
Required
High school diploma or equivalent
At least 6 months experience in customer service, help desk, or technical support
Familiarity with hardware/software troubleshooting
Basic proficiency with Windows, Microsoft Office, and CRM/ticketing systems
Strong communication and customer service skills
Ability to stay calm under pressure and manage time effectively
Attention to detail and strong documentation habits
Preferred
CompTIA A+ or Network+ certification is a plus
Benefits
Health Benefits — Medical, dental, and vision plans to keep you (and your family) healthy and happy.
Supplementary Benefits - Life, critical illness, hospitalization, accident, cancer, and pet insurance.
401(k) Retirement Plan — Start planning for your future with our company-sponsored 401(k) program.
Paid Time Off — Vacation days, sick time, and holidays to help you recharge and enjoy life outside of work.
Supportive Team Environment — We’re a family-owned company, and genuinely care about our employees and their families.
Opportunities to Grow — We love seeing our team members learn new skills, take on new challenges, and advance their careers.
Great Culture — We take our work seriously, but not ourselves. Expect lots of collaboration, plenty of laughs, and zero stuffy corporate nonsense.
Company
Olea Kiosks
Inspired by a true passion for his craft, master carpenter Fernando Olea began a tradition of bringing his customers’ ideas to life in 1975.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Olea
CEO / Owner
Recent News
2025-10-17
Company data provided by crunchbase