Skai · 15 hours ago
Client Success Director, Agencies
Chicago, IL
Full-time
Hybrid
Lead/Staff, Director/Executive
$100K/yr - $110K/yr
5+ years expSkai is a rapidly growing company known for its industry-leading digital marketing software. They are seeking a strategic Account Leader to manage relationships with major Consumer Goods & Retail Agencies, focusing on client retention and growth while leading a team of Client Success Managers.
Artificial Intelligence (AI)E-Commerce PlatformsMachine LearningNatural Language ProcessingPredictive AnalyticsSoftware
Hiring Manager
Alissa Nial
Responsibilities
Operate as the main point of contact for all matters specific to your aligned Agencies clients
Develop a trusted advisor relationship with key stakeholders and agency clients executives
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Partner closely with the product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity
Collaborate & partner with Sales Account Executives
Lead on Quarterly Business Reviews & Partnership Overviews
Advise on publisher & vertical best practices to ensure agencies are maximizing results for their clients
Direct management of aligned Client Success Manager team members- building capability and ensuring clients goals are exceeded
Act as an escalation point for technical issues, looking for cross-product conflicts and overseeing proactive problem-solving to ensure issues are handled promptly
Qualification
Required
B.A. or B.S.; MBA preferred
5+ years of experience in enterprise client services, account management, and/or client-facing technical project management
Proven record of managing and growing strategic advertiser or agency relationships
Strong understanding of performance marketing across ecommerce, search and social, with hands-on experience implementing and managing digital campaigns
Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skills
Demonstrated success delivering client-focused, strategic solutions and leading business reviews to identify growth opportunities and workflow improvements
Influencing stakeholders to unlock new opportunities and enable same store growth
Proven ability to manage multiple projects at a time while paying strong attention to detail
Willingness to travel 10–20%
Preferred
Experience with Skai or comparable performance marketing platforms
Amazon, Google, and/or Meta certifications a plus
Benefits
Medical, Dental and Vision coverage
Employee share options program
Generous paid family leave policy
Flexible hybrid working model
Life insurance and short/long term disability
Professional growth stipend
Diversity and inclusion programs
Office commuting benefits
ClassPass Membership
Volunteering and community opportunities
Employee Assistance Program
Company sponsored employee social events
Office lunches and fully stocked kitchen
Company
Skai
Skai is an AI-powered platform that offers consumer and market insights, and omni-channel media activation services.
501-1000 employees
H1B Sponsorship
Skai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (4)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$60MKey Investors
Bain Capital VenturesTenaya CapitalSequoia Capital Israel
2016-01-01Series Unknown
2014-04-08Series F· $30M
2012-11-05Series E· $12M
Leadership Team
Nir Cohen
Chief Technology Officer and Co-Founder
Shirley Grill-Rachman
Chief Operating Officer
Recent News
Mexico Business
2025-12-25
2025-10-20
Company data provided by crunchbase