OnTrac · 11 hours ago
Warehouse Customer Service Assistant
Santa Maria, CA
Full-time
Onsite
Entry Level
$16/hr - $21/hr
1+ years expOnTrac is a leading provider of same-day and next-day delivery services in the U.S. They are hiring a Warehouse Customer Service Assistant to assist Operations Managers with administrative duties and customer service support, ensuring accurate data entry and resolving package discrepancies.
DeliveryPackaging Services
Responsibilities
Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for Customers, Customer Service team, and other facilities
Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed
When needed, communicate with customers regarding their package status
Research, analyze, and report on daily compliances to management and prepare business reports as needed
Qualification
Required
High school diploma or general education degree (GED)
One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
General knowledge or Microsoft Word and Excel Programs
Excellent Customer Service Skills
Ability to multitask, self-manage, and work efficiently in stressful situations
Benefits
Supplemental Plan with various reimbursable benefits
401(k) with company match
Referral Bonus Program - up to $500 per referral!
Eligible for Paid Sick Leave, in compliance with applicable state and local regulations
Premium pay for hours worked on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
Safe and clean work environment
Employee Assistance Program
Company
OnTrac
OnTrac is the solution of choice for last-mile e-commerce deliveries that helps retailers and shippers build a competitive advantage through faster delivery times, lower costs, coast-to-coast coverage, and reliable on-time performance.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-13Acquired
Leadership Team
Mike Duffy
Chief Executive Officer
Rob Humphrey
Chairman & Chief Executive Officer
Recent News
Company data provided by crunchbase