PointOne · 11 hours ago
Customer Success Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$65K/yr - $110K/yr
1+ years expPointOne is a venture-backed startup reinventing how law firms operate with their AI-powered timekeeper. They are seeking a Customer Success Manager to build relationships with law firm customers, support their needs, and help shape the customer success function.
BillingLegalSecurity
Responsibilities
Build strong relationships with users — from paralegals to managing partners
Manage our pilot process to ensure we convert prospective customers into closed contracts
Lead onboarding and training sessions to ensure successful adoption
Be the first line of support when issues arise — and coordinate resolution with engineering
Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities
Document user feedback and partner with product/engineering to influence the roadmap
Own customer metrics such as retention, engagement, and satisfaction
Contribute to playbooks, training materials, and best practices that will set the stage for scaling the CS function
Help turn our customers into champions
Qualification
Required
1-3+ years of experience in a customer-facing role
A passion for building deep, trusted relationships with customers
Excellent communication and problem-solving skills
A proactive mindset — you don't wait for problems to be reported; you anticipate them
Experience working with product and engineering teams to represent the voice of the customer
An interest in AI and the future of professional services
Preferred
Previous customer service experience is a plus
Company
PointOne
Automated time, bill review, and firm intelligence for law firms
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$3.62MKey Investors
Y Combinator
2024-07-11Seed· $3.5M
2024-04-03Pre Seed· $0.12M
Recent News
Washington Business Journal
2025-03-26
Company data provided by crunchbase