Zillow · 6 hours ago
Labor Model Analyst
United States
Full-time
Remote
Senior Level
$127K/yr - $203K/yr
5+ years expZillow is a leading real estate platform dedicated to simplifying the home journey for customers. The CX Labor Model Analyst will design and optimize labor models to enhance customer experience, ensuring efficient service delivery through data-driven insights and cross-functional collaboration.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Lead operational and experience analyses to identify opportunities for efficiency, customer experience improvements, and strategic investments
Design and evolve service models that optimize support levels
Partner cross-functionally with Product, Operations, Data, Finance, and CX teams to drive alignment and scalable, cost-effective initiatives
Facilitate working sessions to gather insights, align stakeholders, create business cases and investment proposals
Develop dashboards and KPI tracking to provide leaders with clear, actionable insights
Qualification
Required
Bachelor's or Master's degree in business, data science, finance, or a related quantitative field
5+ years of experience in analytics or strategy roles, using data to solve complex business problems and inform decisions
Experience in operations, customer experience, and process improvement
Skilled in creating business cases, proposals, and presenting to senior leadership
Proficient with data tools, financial modeling, dashboarding, and platforms such as SQL, BI tools, Tableau, or Databricks
Able to navigate ambiguity and develop well-reasoned, data-driven solutions
Strong communicator who can turn complex analyses into actionable insights for both technical and non-technical audiences
Detail-oriented, with a passion for improving customer and employee experiences and a strong understanding of financial performance
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-01-22
2026-01-19
2026-01-19
Company data provided by crunchbase