Benjamin Franklin Plumbing, LLC · 8 hours ago
Dispatcher and Customer Service Representative
Grand Rapids, MI 49503
Full-time
Onsite
Mid, Senior Level
$20/hr - $25/hr
5+ years expBenjamin Franklin Plumbing, LLC is seeking a Dispatcher and Customer Service Representative to balance booking calls with exceptional customer service and marketing duties. The ideal candidate will manage customer inquiries, schedule appointments, and enhance the company’s social media presence.
Construction
Responsibilities
Serve as the first point of contact for customer inquiries, answering incoming calls professionally and with excellent communication skills
Notify clients promptly of any changes to appointments, ensuring satisfaction and trust
Make outbound calls to proactively manage the schedule and keep it filled
Have a sales-like focus, always looking to turn any conversation into an appointment
Manage Mailchimp email system for weekly or monthly promotions and communication
Create and execute a yearly social media marketing plan, optimizing strategies for lead generation
Coordinate with marketing vendors to maintain relationships and identify new opportunities
Qualification
Required
Minimum 5 years in customer service role
Strong verbal and telephone communication skills
Proficiency with basic computer software (likely scheduling and social media management tools)
Knowledge of social media platforms such as Instagram, Facebook, and others
A self-starter attitude
Ability to balance multiple duties at once
Prior customer service experience
Preferred
ServiceTitan experience preferred
Dispatching experience preferred
Marketing and creative design experience preferred
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Savings bank
Training & development
Vision insurance
Wellness resources
Company
Benjamin Franklin Plumbing, LLC
Benjamin Franklin Plumbing was founded on a simple premise—always be on time.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-09-18Acquired
Leadership Team
Preston Madding
Chief Financial Officer
Recent News
Morningstar.com
2025-09-10
Company data provided by crunchbase