FreeWill · 13 hours ago
Digital Production Manager
United States
Full-time
Remote
Mid Level
$70K/yr - $70K/yrFreeWill is an award-winning, social-good startup that has partnered with numerous nonprofits to facilitate easier donation processes. The Digital Production Manager will oversee the operational aspects of the Digital Services team, ensuring the smooth functioning of Planned Giving Microsites and improving team workflows through technical execution and project coordination.
Non ProfitSocialSocial ImpactSoftware
No H1B
Responsibilities
Serve as the primary point of contact for partner requests, managing intake through shared inboxes and Slack, setting expectations, and providing clear status updates throughout the project lifecycle
Coordinate work across contract developers by scoping requests, assigning tasks, tracking progress, and ensuring deliverables meet quality standards before they reach partners
Execute design and development work directly, including building and modifying sites in WordPress, creating and editing visual assets in Photoshop or Figma, and writing clean HTML/CSS/JS when the situation calls for it. Git and GitHub are part of your regular workflow, not something you need to Google
Own project tracking and documentation in Notion, maintaining accurate records of decisions, partner context, and project status so the team always knows where things stand
Build and refine operational systems, including intake workflows, QC checklists, handoff processes, and documentation standards. Conduct quarterly reviews to identify what's working and what needs to change
Handle bespoke and one-off requests with flexibility, problem-solving edge cases that don't fit standard workflows, while flagging patterns that suggest the need for new processes
QC completed work for accuracy, brand consistency, and basic accessibility before delivery
Communicate proactively, clearly, and with empathy with partners and internal stakeholders- setting expectations, confirming launches, explaining delays, and providing technical guidance in ways they can genuinely understand
Qualification
Required
Operational obsession. You notice inefficiencies, you document what you learn, and you build systems that make future work easier. You find satisfaction in a clean tracker and a well-written process doc
Real web design and development chops. You've built websites from scratch, not just edited templates. You're fluent in HTML and CSS, with strong JavaScript experience using React and Next.js. You work comfortably in WordPress, you're at home in GitHub, and you can move between design tools and code editors without friction
Agency generalist background. You've worked somewhere that required you to be a designer on Monday, a developer on Tuesday, a project manager on Wednesday, and client-facing all three days. You know how to ship work with limited resources and tight timelines
Excellent written communication. You write clearly and concisely for different audiences, whether that's a partner who needs a plain-English explanation or a developer who needs precise specs. You take pride in emails that don't require follow-up questions
Comfort with ambiguity and change. The product offering evolves, partners have unique needs, and priorities shift. You adapt without losing your grip on what's in flight
Attention to detail and follow-through. You catch errors before they ship, you close loops, and you don't let things quietly drop
Preferred
Experience with Notion, Figma, or similar tools for project management and design collaboration
Familiarity with domains, DNS, analytics platforms, or accessibility standards (WCAG)
Background in nonprofit tech, SaaS, or B2B environments
Experience managing or coordinating contractors or freelancers
Benefits
Work from home
Flexible Paid Time Off policy. We trust staff to manage their own schedules and take the time off you need to be your best, as long as your work is on track. We recommend staff take a minimum of three weeks annually
Flexible hours
Competitive salary
Commuter benefits
Company stock options
401k
Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
Short-term and long-term disability insurance
Life and AD&D insurance
Free One Medical membership
Paid parental leave for all parents
Regular (virtual) team events
$250 monthly co-working budget which can be used for local co-working spaces and your home wifi bill
$300 annual budget to outfit your home office or cover utility bills
$1,000 referral bonuses for growing our FreeWill community
$1,000 annual professional development budget
Company
FreeWill
FreeWill offers philanthropy and estate planning tools for donors and fundraisers to donate simpler.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30MKey Investors
Bain Capital Double Impact FundICONIQ Growth
2022-03-02Series B· $30M
2020-09-04Series A
2019-01-01Series Unknown
Leadership Team
Jennifer Xia
Founder & Co-CEO
Patrick Schmitt
Co-Founder
Recent News
Technically Media
2025-04-22
The Mercury News
2025-01-21
2024-11-26
Company data provided by crunchbase