Unum · 4 hours ago
Director - Digital Transformation, Workflow Optimization
Portland, ME
Full-time
Onsite
Senior Level, Lead/Staff
$109K/yr - $224K/yr
8+ years expUnum is a leading provider of employee benefits, dedicated to helping employees thrive. They are seeking a visionary Director of Digital Transformation – Workflow Optimization to lead strategic digital initiatives that enhance operational efficiency and improve customer experience through data and process innovation.
FinanceFinancial ServicesInsurance
Responsibilities
Drive the design and execution of enterprise-wide digital solutions that align with strategic business objectives and deliver financial, operational, and customer experience outcomes
Analyze work and process data to uncover inefficiencies and opportunities. Present actionable insights and recommendations to leadership to improve workforce performance and operational workflows
Act as a true data practitioner by building huddle boards, Excel dashboards, and prototypes that bring data to life and support decision-making
Partner with business leaders and cross-functional teams to gather data requirements, translate strategy into digital solutions, and ensure alignment with organizational goals
Convert complex technical data into clear, actionable business language that informs leadership decisions and drives adoption
Manage or mentor a small team of transformation professionals, fostering growth and capability development
Qualification
Required
Bachelor's degree, or equivalent relevant business experience
8+ years of experience delivering value to customers through problem solving, analytics, and/or digital assets, or equivalent relevant experience
Demonstrated ability to drive digital transformation through customer adoption, user experience labs, marketing campaigns, etc
Proven experience leading digital transformation or large-scale strategic initiatives
Expertise in workforce optimization, process improvement, and operational analysis
Strong background in data analytics, business intelligence tools (e.g., Tableau, SQL, Microsoft 365, Qualtrics)
Ability to work in ambiguous environments and uncover insights from complex data sets
Experience presenting to executive leadership and driving enterprise-wide initiatives
Strong communication and stakeholder influence skills
Experience with change management and driving adoption of new solutions
Preferred
Master's degree is a plus
Background in claims or insurance to better understand business context is a plus
Benefits
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
All the benefits listed above are subject to the terms of their individual Plans.
Company
Unum
Since our founding in 1848, Unum has been a leader in the employee benefits business through innovation, integrity and an unwavering commitment to our customers.
10001+ employees
H1B Sponsorship
Unum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (23)
2023 (26)
2022 (19)
2021 (18)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$700M2025-11-11Post Ipo Debt· $300M
2024-06-05Post Ipo Debt· $400M
1986-11-14IPO
Leadership Team
Curt Burghardt
Vice President People Delivery
Mike Schubert
Vice President Of Technology
Recent News
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2025-12-05
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