YMCA of Greater Seattle · 8 hours ago
Membership Engagement II (Customer Service Representative)
Snoqualmie, WA
Part-time
Onsite
New Grad, Entry Level
$21.30/hr - $23/hr
0+ years expYMCA of Greater Seattle is dedicated to promoting equity and social justice within its community. They are seeking a Membership Engagement Representative to provide exceptional customer service and develop strong relationships with members, assisting them with enrollment and program registration to help them achieve their goals.
Association
No H1B
Responsibilities
Develops positive relationships including providing prompt and courteous service to members, participants and guests
Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry
Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests
Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment
Balances and completes reports for financial transactions
May control access to facility
May open and/or close facility
Supports member engagement and retention activities of the branch
Provides guidance and support for assigned at-risk members and accurately maintains related records
Conducts follow up on prospects who have not joined, as assigned
Follow-ups on new member survey feedback, as assigned
Attends staff meetings and trainings as required
Other duties as assigned
Qualification
Required
You should be 16 years of age or older and have:
Six months or more of relevant work experience (sales, retail, reception, customer service, etc.)
Strong customer service skills, responding to multiple questions via phone, email and in person
Basic computer skills
Preferred
Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.)
Ability to speak any language in addition to English may be helpful
Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered
Benefits
Individual membership to the YMCA of Greater Seattle
Free access to mental health resources
Rapidly-accruing paid time off (PTO)
Company
YMCA of Greater Seattle
For Youth Development, For Healthy Living, For Social Responsibility
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Loria Yeadon
President and CEO
Recent News
Senator Patty Murray
2023-12-24
Washington Policy Center
2023-12-24
Living Snoqualmie
2023-12-24
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