Enterprise Customer Success Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

AthenaHQ · 20 hours ago

Enterprise Customer Success Manager

positionSan Francisco, CA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$120K/yr - $185K/yr

AthenaHQ is a company that delivers AI-powered search solutions aimed at helping enterprises achieve measurable business impact. They are seeking an Enterprise Customer Success Manager to lead customer success initiatives, optimize the use of their AI search platform, and build long-term partnerships with key enterprise customers.

Artificial Intelligence (AI)Generative AIMarketingSearch EngineSEOSoftware

Responsibilities

Lead end-to-end success for key enterprise customers, serving as a trusted advisor on AI Search best practices and optimizing Athena's features
Coordinate across multiple stakeholders (both internal and external) to help customers achieve business outcomes through AI Search
Bridge customer needs with our product roadmap, providing nuanced feedback to influence development and enhancements
Showcase the value of Athena's upsell features, driving revenue expansion based on demonstrated customer success
Build scalable processes to support hundreds of customers, nurture 1-3 case studies per month, and achieve a 90%+ client satisfaction rate

Qualification

Customer Success ManagementStakeholder ManagementMartech ExperienceSEO PrinciplesEntrepreneurial SpiritFast-learning MindsetNatural Curiosity

Required

Previous experience in martech post-sales roles, such as Customer Success Manager (CSM) or Account Manager (AM), ideally with enterprise clients
High agency and an entrepreneurial spirit. We especially value candidates who've founded something or created impactful projects in the past
A fast-learning mindset with natural curiosity to dive deep into new concepts

Preferred

Background in martech or SEO and the ability to quickly grasp SEO and GEO (Generative Engine Optimization) principles to better support customer use cases
Strong ability to manage stakeholder relationships, advocate for customers internally, and drive outcomes with autonomy in a dynamic environment

Benefits

Equity ranging from 0.1%–0.2%
A comprehensive benefits package to support your well-being and growth

Company

AthenaHQ

twittertwittertwitter
company-logo
AthenaHQ is the one-stop-shop for marketers on everything AI Search.
dateFounded in 2024
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://athenahq.ai

Funding

Current Stage
Early Stage
Total Funding
$2.7M
Key Investors
FundersClubY Combinator
2025-03-15Seed· $2.2M
2025-03-12Pre Seed· $0.5M

Recent News

Business Wire
Uberall Launches First Generative Engine Optimization (GEO) Studio in Collaboration with AthenaHQ to Help Multi-Location Brands Get Recommended by AI
2025-12-16
Company data provided by crunchbase