Lead Client Support Engineer jobs in United States
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MedEvolve, Inc. · 14 hours ago

Lead Client Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date3+ years exp

Medevolve Inc is seeking a talented Lead Client Support Engineer to join their team. This role involves solving complex technical issues, providing world-class customer support, and preparing for higher-level roles in areas such as engineering and business analytics.

ComputerSoftware

Responsibilities

Research, diagnose and resolve complex technical issues with the Company platform
Learn and leverage the knowledge of our internal business analytics and other troubleshooting tools to help identify customer problems
Document, track, and work to resolve Tier 2 support items
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, account managers, and executives)
Prioritize and manage several open issues at the same time while providing timely updates to customers and setting proper expectations
Create and evolve customer support processes, tools, and technologies
Provide input and feedback to the Product Engineering team relating to improvements to product performance and/or feature enhancements

Qualification

SQLJavascriptAPIsObject-oriented programmingTroubleshootingCustomer support softwareMultitaskingProblem-solvingCommunication skillsAttention to detail

Required

Ability to explain technical concepts to both a technical and non-technical audience
Working knowledge of SQL, Javascript, or Chrome Dev Tools
Familiarity with APIs (REST, WebSockets, etc.)
Experience with at least 1 object-oriented programming language
Troubleshooting experience (including debugging) and some development experience with web-based applications
Familiarity with customer support software (eg. Salesforce Service Cloud, JIRA)
Revenue Cycle Management experience
3+ years in a similar technical or support role working with a SaaS product
Demonstrate proactive approaches to problem-solving with strong decision-making capability
Ability to provide step-by-step technical help, both written and verbal
Build and maintain both internal and external relationships
Strong attention to detail, highly organized, and a quick, curious learner
Ability to multitask and manage multiple items simultaneously
Demonstrated customer communication and advocacy skills
Comfortable with getting on customer call/web conference/screen sharing to help diagnose and troubleshoot customer issues
Participate in an on-call rotation

Preferred

Bachelor's degree in a technical field preferred (e.g. data science, engineering, mathematics, business analytics, or statistics) or equivalent experience

Company

MedEvolve, Inc.

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MedEvolve empowers healthcare organizations with effective intelligence solutions that provide unmatched transparency, automation and accountability.
dateFounded in 1998
location
Little Rock, Arkansas, USA
people-size51-200 employees
web-link
http://medevolve.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-11-11Acquired
2002-04-01Debt Financing

Leadership Team

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Matthew Rolfes
President and CEO
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Branden Barkema
Chief Revenue Cycle Officer
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Company data provided by crunchbase