Gifthealth · 1 day ago
Workforce Scheduling Analyst
Columbus, OH
Full-time
Hybrid
Entry, Mid Level
1+ years expGifthealth is a tech-enabled pharmacy services organization, and they are seeking a Workforce Scheduling Analyst to oversee employee schedules and optimize staffing for patient contact experiences. The role involves managing daily schedules, monitoring service levels, and collaborating with various departments to ensure operational goals are met.
Health CarePharmaceuticalSoftware
Responsibilities
Oversee and manage daily employee schedules to ensure adequate staffing levels
Monitor and adjust schedules in real-time to optimize service level performance
Develop and implement staffing plans to meet call volume forecasts and business objectives
Identify and address scheduling inefficiencies and propose solutions for improvement
Monitor key performance indicators (KPIs) such as service level, average handle time, and adherence
Analyze data to identify trends and proactively address potential service impacts
Collaborate with operations teams to ensure service level targets are met
Work with a team of real-time analysts to monitor queues and agent activity
Plan and execute real-time actions to mitigate service disruptions and optimize agent utilization
Communicate effectively with team leads and managers regarding real-time performance and scheduling adjustments
Partner with various departments to understand staffing needs and operational goals
Communicate scheduling changes and impacts to relevant stakeholders
Participate in team meetings and contribute to continuous improvement initiatives
Qualification
Required
Bachelor's degree in Business, Operations Management, or a related field preferred
1-3+ years of experience in workforce management, scheduling, or a similar analytical role, preferably in a call center or healthcare environment
Strong understanding of workforce management principles and methodologies
Proficiency with workforce management software and scheduling tools
Excellent analytical, problem-solving, and decision-making skills
Ability to work effectively in a fast-paced, dynamic environment
Strong verbal and written communication skills
Preferred
Detail-oriented with a high degree of accuracy
Proactive and able to anticipate potential issues
Ability to work independently and as part of a team
Adaptable to changing priorities and business needs
Strong organizational and time management skills
Benefits
Medical, dental, and vision insurance
401(k) with company match that is immediately vested
Generous paid time off
Flexible work environment
Ongoing professional development and career growth opportunities
Company
Gifthealth
GiftHealth is a healthcare tech startup that streamlines pharmacy experience with free delivery and competitive medication pricing.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$45.8MKey Investors
Eir PartnersAllos Ventures
2023-04-04Private Equity· $40M
2021-03-16Seed· $5.8M
2020-06-04Pre Seed
Leadership Team
John Romano
President and Co-Founder
Derek Schneider
CTO
Recent News
2026-01-14
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-13
2026-01-11
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