AAA Mountain West Group · 8 hours ago
Specialist III, Smart Home
Phoenix, AZ
Full-time
Onsite
Mid Level
$18.57/hr - $22.22/hr
3+ years expAAA Mountain West Group is seeking a Smart Home Specialist III who will be responsible for Monitoring functions related to Commercial and Residential accounts and providing basic technical support troubleshooting. The role involves proactive outreach to Members to enhance satisfaction and improve products and services.
Consumer Services
Responsibilities
Contact Members (inbound and outbound) regarding alarm activations and questions
Respond and accurately handle Residential and Commercial alarms
Research, respond, and resolve in depth customer technical issues
Complete assigned tasks in a timely fashion
Train new and current TMs and lead by example, follow, and adhere to Standard Operating Procedures (SOPs)
Document and/or handle Actual/Incident Reports
Additional project related tasks
Qualification
Required
High School Diploma or GED
3 to 5 years of Alarm Monitoring experience
Advanced active listening skills
Advanced verbal communication skills
Advanced written communication skills
Strong problem solving skills
Ability to effectively multi-task
Exercise independent judgment and effective problem solving techniques
Basic mathematical, typing (40 wpm minimum), and telephone skills
Basic computer and data entry skills with relevant applications (e.g., Google Suite, etc.)
Must be flexible to work a Tuesday-Saturday shift
Preferred
Bachelor's degree
Bilingual preferred
Fingerprint Clearance Card
Benefits
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Company
AAA Mountain West Group
AAA. Always here for our Members, communities, and you. Welcome to AAA Mountain West Group.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Burroughs
EVP, Chief Technology Officer
Clay Creasey
Chief Financial Officer
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