Ford Motor Company · 10 hours ago
Business Analyst
Detroit, MI
Full-time
Hybrid
Mid Level
3+ years expFord Motor Company is a global automotive leader committed to commercial customer productivity through its new business division, Ford Pro. The Business Analyst will develop and implement strategic initiatives to enhance efficiency and productivity while analyzing business processes to improve the customer experience.
AutomotiveAutonomous VehiclesManufacturingTransportation
No H1B
U.S. Citizen Only
Responsibilities
Drive the identification of requirements, evaluate real-time data to pinpoint substandard processes, and lead the development of forward-thinking recommendations to enhance efficiency and productivity
Apply technical proficiency in automotive engineering to analyze complex vehicle data, optimize VIN enrollment processes, and translate technical requirements into actionable insights for CRM and other critical business systems
Utilize strong analytical skills to manage vehicle-specific data, identify process performance areas, and monitor/measure the effectiveness of processes through strong data analytics and KPIs
Create and implement precise management plans for all projects, ensuring transparency and performing quality assurance at every stage of business improvement
Develop in-depth knowledge of the Ford Pro ecosystem, integrating data and systems across the new tech stack (Pro360, Salesforce, Marketplace) to support a unified go-to-market approach
Build new Customer Success campaigns, map customer journeys, and develop/design internal process mapping to significantly enhance the Ford Pro customer experience
Document, maintain, and support system requests through a governed intake process, create Business Process Management System (BPMS) specifications, and author/update essential internal and external documentation
Partner effectively with various Ford Pro stakeholders, communicating efficiently with production, managerial, and executive teams, and developing relationships for optimized systems integration
Develop and share weekly/monthly leadership reports, articulate system requirements, and respond to questions and concerns from management with supporting research and recommendations
Demonstrate strong teamwork, proactivity, conscientiousness, and the ability to manage multiple workstreams and prioritize independently, while being open to feedback and challenges
Qualification
Required
Bachelor's Degree
3+ years of proven experience in a customer journey mapping, process mapping, analytics and process development capacity
3+ years of strong Customer Experience and SaaS Operations experience
2+ years of proven analytical experience and advanced understanding of business functions, workflows and processes
1+ year of experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools
Technical proficiency in automotive engineering principles
High technical aptitude
Practical experience generating process documentation and reporting
High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers
Excellent organizational, leadership, communication, presentation, listening and interpersonal skills
Ability to navigate political arenas with ease as well as persuade, influence and sell change effectively while projecting a professional image
Adaptability and flexibility
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Motor Company
We don't just make history -- we make the future.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
The Motley Fool
2026-01-22
2026-01-20
Company data provided by crunchbase