Skai · 8 hours ago
Client Success Manager, Retail Media
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $90K/yr
2+ years expSkai is a rapidly growing company known for its industry-leading digital marketing software. The Retail Media Client Success Manager (CSM) will oversee client utilization of the Skai Retail Media management platform, ensuring client satisfaction and driving ROI for Retail Media Marketing initiatives.
Artificial Intelligence (AI)E-Commerce PlatformsMachine LearningNatural Language ProcessingPredictive AnalyticsSoftware
Hiring Manager
Alissa Nial
Responsibilities
Work to drive client retention, and identify business growth opportunities
Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
Assist clients in the basic implementation and usage of Skai products
Provide technical support and Retail Media marketing best practices and strategy across Amazon, Walmart, Target, Instacart, and additional retailers via Criteo & Citrus Ads
Communicating regularly with the customer to evaluate satisfaction
Ability to understand client's business goals, anticipate future needs, and help determine the ideal solution
Partner closely with product development, sales, technical account management, and industry leads to drive platform innovation and capture market opportunity
Partner with Skai Client Success Directors to actively build relationships with client partners
Energized by solving problems and finding opportunities to make clients successful
Ensure client expectations are exceeded!
Qualification
Required
Passion and dedication
Desire to be the best
Ability to work both independently and as part of a team
Strong interpersonal communication skills - in writing and verbally
Proven track record of problem-solving
Results-oriented
B.A. or B.S
Hands-on Amazon marketing campaign implementation and management experience. Additional experience with Walmart, Target, or Instacart is a plus
Ability to understand basic Amazon and other Retail Media marketing analytics
Ability to perform detailed client audits to identify client needs or workflow gaps
2+ years experience in client services and/or technical project management
Ability to thrive in a fast pace environment with tight deadlines
Ability to elicit client feedback to help direct continuous improvements for the Skai e-Comm platform
Phenomenal communication skills and organized project management
Experience collaborating with a team both locally and virtually
Organized and methodical, with excellent time management skills
Ability to travel occasionally
Preferred
Media Agency experience preferred
Skai Retail Media or other Retail Media platform experience preferred
Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
Benefits
This position is eligible for additional bonus compensation
Company
Skai
Skai is an AI-powered platform that offers consumer and market insights, and omni-channel media activation services.
501-1000 employees
H1B Sponsorship
Skai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (4)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$60MKey Investors
Bain Capital VenturesTenaya CapitalSequoia Capital Israel
2016-01-01Series Unknown
2014-04-08Series F· $30M
2012-11-05Series E· $12M
Leadership Team
Nir Cohen
Chief Technology Officer and Co-Founder
Shirley Grill-Rachman
Chief Operating Officer
Recent News
Mexico Business
2025-12-25
2025-10-20
Company data provided by crunchbase