Light & Wonder · 2 days ago
Field Service Tech 1
Minot, ND
Full-time
Onsite
Entry Level
1+ years expLight & Wonder is a company focused on building technology and products for the gaming industry. The Field Service Tech 1 is responsible for maintaining and troubleshooting L&W products and equipment at customer locations, performing preventive maintenance, and providing high-quality service to customers.
GamificationGamingInformation TechnologySoftware
Responsibilities
Learn and understand L&W gaming products, including theory of operation, abnormal operation, basic troubleshooting, and repair
Safely use common hand tools including screw drivers, nut drivers, wrenches, pliers, wire cutters, hammers, center punches, drills, and multimeter. Ensure tools, equipment, and company vehicle are kept in a safe working condition
Apply safety training in the field and wear PPE safety equipment (steel toe shoes, hard hat, safety goggles, gloves, vests) where required
Provide high quality service to customers
Complete service calls and preventive maintenance on L&W equipment at customer locations as assigned
Install, set up, and configure L&W products and equipment at customer locations as assigned
Troubleshoot to the board or sub-assembly level using common-sense troubleshooting techniques, internal diagnostics, and functional testing
Support other technicians with scheduled installations, equipment moves, and equipment returns of L&W equipment at customer locations
Understand and use Service Max to manage customer tickets and submit questions to product support and parts orders
Keep and maintain company provided assets: phone, laptop, vehicle, and specialty tools
Keep and track parts inventory in assigned company vehicle
Review customer issues with management and product support
Qualification
Required
Technical background, including a basic understanding of electronics and one year electrical/electronics experience is preferred
Must be old enough to enter casino customer locations
You must have a valid Driver's license in the state you work in
Must be able to obtain a gaming license from various gaming agencies
High School Diploma or equivalent
Ability to follow detailed written and verbal instructions
Ability to read and understand service manuals and technical bulletins including block diagrams and basic schematics
Basic mechanical assembly skills
Basic knowledge of electricity, electronics, and mechanics
Basic knowledge of computer networking and network topology
Working knowledge of Microsoft Office Suite
Problem solving skills
Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making
Must be able to lift and carry 60 lbs
Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary
Ability to safely move large machines on an appropriate cart or dolly
This job entails frequent work in dimly lit, crowded, noisy conditions and around smokers
Must be able and willing to travel on short notice and work 'on call'
Must be able to work flexible shifts including nights, weekends, and holidays
Preferred
Prefer one to three years related experience and/or training or equivalent combination of education and experience
Technical/Military Training Schools are a plus
Company
Light & Wonder
Light & Wonder engages in cross-platform games and entertainment.
5001-10000 employees
H1B Sponsorship
Light & Wonder has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (15)
2023 (11)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-09-10Post Ipo Debt· $1B
1984-08-31IPO
Leadership Team
Oliver Chow
EVP, Chief Financial Officer and Treasurer
Kevin Kealy
Chief Information Security Officer
Recent News
2026-01-14
Business Wire
2026-01-12
2026-01-12
Company data provided by crunchbase