Integrated Talent Strategies (ITS) · 2 days ago
Information Technology Support Specialist
Shelby, MI
Full-time
Onsite
Mid Level
3+ years expIntegrated Talent Strategies (ITS) is seeking an experienced IT Support Specialist to join their team. This role provides technical support to staff, ensures optimal performance of hardware and software systems, enhances system functionality, and helps maintain data security.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Collaborate with site managers and various departments to address IT needs
Provide technical support to staff and customers
Train end-users on hardware, software, and system usage
Resolve logged errors and support tickets in a timely manner
Monitor hardware, software, and overall system performance
Perform software updates, hardware upgrades, and system improvements
Maintain databases and support system security practices
Document processes and perform diagnostic testing
Stay current with emerging technologies and IT support trends
Develop and investigate Power Apps solutions to automate repetitive tasks
Maintain and administer the PLEX ERP system
Perform additional duties as assigned
Qualification
Required
Ability to pass pre-employment screening (background check, drug test, etc.)
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to build rapport and troubleshoot effectively
Proven ability to provide technical support and resolve IT-related issues
Exceptional organizational and time-management skills; able to prioritize in high-pressure environments
In-depth knowledge of computer hardware, software, networks, and IT infrastructure
Ability to assess IT needs and train end-users
Proficiency with IT helpdesk software and support tools
Experience documenting processes and monitoring system performance
Advanced knowledge of database maintenance and system security
Ability to stay current with industry trends and technological advancements
Bachelor's degree in Computer Science, Information Technology, or a related field
3-5 years of IT support experience
Preferred
IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional)
Experience with PLEX ERP
Previous experience in high-volume manufacturing or automotive environments
Company
Integrated Talent Strategies (ITS)
Integrated Talent Strategies is a staffing and recruiting company specializing in job posting services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase