Operational Key Account Manager jobs in United States
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Kuehne+Nagel · 2 weeks ago

Operational Key Account Manager

positionJersey City, NJ
timeFull-time
remoteOnsite
senioritySenior Level
money$85K/yr - $105K/yr
date6+ years exp

Kuehne+Nagel is a global leader in logistics, providing essential services that enhance the lives of people around the world. As an Operational Key Account Manager, you will drive operational excellence and process improvements to ensure customer satisfaction while acting as a bridge between customers and operations.

Responsibilities

Build and maintain strong customer relationships through regular engagement and trust-building
Clarify, negotiate, and formalize operational requirements with customers
Design and implement customer-specific solutions to boost satisfaction and loyalty
Act as a subject matter expert on our service offerings to support new business
Serve as the single point of contact for new business implementations and joint projects
Identify operational risks and communicate them effectively across teams
Represent customer needs within the broader Kuehne + Nagel operational organization
Create and maintain Master Operating Procedures (MOPs) and support local SOPs
Support system setup and process automation initiatives
Define and negotiate Key Performance Indicators (KPIs) with stakeholders
Develop reports to monitor performance and analyze root causes of non-performance
Present data and insights during global Business Reviews and assist in preparation

Qualification

Logistics operationsAccount managementProject managementProcess improvementCommunication skillsCustomer relationship managementData analysisMaster Operating ProceduresKey Performance IndicatorsProblem-solvingCross-functional leadership

Required

6+ years of Sea and/or Air Logistics operations, order management systems, and process improvement experience
3+ years experience in an account management role
Experience leading cross functional projects
Excellent communication skills and a proactive approach to problem-solving

Preferred

Project management certifications like PMP or Kaizen beneficial

Benefits

Health and welfare benefits
401k retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles

Company

Kuehne+Nagel

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With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
dateFounded in 1890
location
Schindellegi, Schwyz, CH
people-size10001+ employees
web-link
http://www.kuehne-nagel.com

Funding

Current Stage
Late Stage

Leadership Team

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Marcus Bennett
CEO + President Kuehne+Nagel North America
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Robin Moens
VP, Regional HR Business Partner Sea and Air Logistics NAM
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Recent News

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2024-04-24
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2024-04-09
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