Sarah Baldwin Coaching · 10 hours ago
Operations Director
United States
Full-time
Remote
Director/ExecutiveSarah Baldwin Coaching is deeply devoted to helping the world heal through somatic polyvagal interventions. The Operations Director will have full operational ownership of the business, ensuring alignment of strategy, systems, people, and execution to support rapid, sustainable growth.
Professional Training and Coaching
Hiring Manager
Sarah Baldwin
Responsibilities
Own and lead the company’s operational strategy in alignment with long-term growth goals
Translate vision into clear operational plans, timelines, and resourcing decisions
Act as the CEO’s primary operational partner, proactively identifying risks, constraints, and opportunities
Ensure the business is operationally prepared for growth toward eight figures in revenue
Partner with the CEO and Marketing Director to design all launch and funnel strategies
Take full responsibility for executing complex launches, including:
Detailed project planning and sequencing
Cross-functional coordination
Logistical precision across systems, platforms, and teams
Oversee sophisticated email segmentation, delivery logistics, and funnel execution
Track and analyse launch and funnel performance (conversion rates, revenue, engagement, profitability)
Lead post-launch reviews to identify what is working, what isn’t, and what needs to change
Track program-level profitability and overall operational margins
Analyze performance data across launches, funnels, and offers to inform strategic decisions
Use data to proactively identify inefficiencies, risks, and opportunities for optimisation
Support revenue forecasting and operational planning in collaboration with the CEO
Directly manage our Operations Manager, Tech & Operations Assistant, Community Manager and Admin Assistant
Hold operational oversight of marketing and creative verticals, including copywriters, our social media agency, ads agency and podcast agency
Lead company-wide hiring processes, including role scoping, recruitment coordination, onboarding, and offboarding
Create clarity around roles, responsibilities, decision-making authority, and accountability
Build a high-performance culture rooted in clear communication, trust, and follow-through
Own the company’s operational systems, tools, and infrastructure
Ensure systems are scalable, well-documented, and consistently used
Proactively identify operational risks, bottlenecks, and failure points — and resolve them before they escalate
Maintain and evolve SOPs, workflows, and internal documentation
Ensure the business operates with calm, predictability, and resilience even during high-pressure launch periods
Ensure all programs, offers, and delivery systems meet operational, technical, and brand standards
Oversee operational readiness for new cohorts, launches, and scaled delivery
Partner with community and support functions to monitor and improve customer experience
Qualification
Required
Proven experience scaling a 7-figure business and understand the operational demands of moving toward eight figures
Led operations across multiple verticals and large teams, including contractors and agencies
Deeply understand launch strategy, funnels, and execution, not just in theory but in practice
Highly data-literate and comfortable analysing performance, profitability, and conversion metrics
Strong people leader who knows how to get the best out of teams
Impeccably organised, proactive, and calm under pressure
Take full ownership and accountability — things don't fall through the cracks on your watch
Value sustainable growth, clear communication, and mission-aligned leadership
Care deeply about the mission of helping people heal and are excited to play a key role in bringing that work to more of the world
Company
Sarah Baldwin Coaching
Sarah Baldwin Coaching, LLC was founded by Somatic Experiencing Practitioner Sarah Baldwin to bring trauma-informed healing to people from all over the world.
Founded in 2015
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Sarah Baldwin
Founder
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