Service Corporation International · 1 day ago
Sales Manager
Whittier, CA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expService Corporation International is dedicated to celebrating lives and their associates. The Sales Manager will increase property and insured funeral net sales, guide and train Sales Counselors, and respond to customer service issues while achieving sales goals.
CommercialFamilyFuneralsService Industry
Responsibilities
Supervise and motivate Sales Counselors to meet or exceed weekly and monthly sales goals. Increase sales year over year, achieving or exceed sales goals. Reduce insured funeral and property sales cancellation rates across the team ensuring annual metrics are achieved
Urgently respond to escalated customer issues. Apply listening and influencing skills, ask diplomatic probing questions to understand the root customer issue. Discuss with internal resources to understand the issue, discuss options, and obtain approvals. Implement actions to resolve complaint and update the customer to ensure expectations and service levels are met
Continually shadow Sales Counselors and observe their prospecting, presentation, influencing, and closing skills and techniques. Discuss observations and actively listen to Sales Counselors for development needs. Provide guidance, partnering, or re-training as applicable
Run reports from Salesforce and CRM to monitor, trend, and forecast sales activity. Monitor each Sales Counselors productivity addressing underutilization of Salesforce List Views including, unworked, appointments not held, and lead to sale ratio
Establish and communicate expectations, deliverables, and service level agreements
Create staffing schedules to ensure sufficient coverage, lunch, and rest/break periods as well as equitably accommodating requests for time off. Ensure staff accurately and timely completes and submits weekly time cards. Proactive address issues
Successfully onboard new team members and schedule applicable sales training
Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
Timely address staff found to be in violation of the company policies, regulatory compliance, associate handbook, or time keeping. Draft Performance Improvement Plans (PIP) and disciplinary actions; discuss and review with Sales Director. Monitor PIP against timeline, discuss outcomes with Sales Director and/or HR, and discuss next steps, including closing the PIP, with the Associate
Manages counselors to company’s minimum standard of sales production
Build effective business relationships across the organization
Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures
Qualification
Required
Associate's degree in Marketing, Communications or related field. Equivalent college hours may be acceptable
Life and Health (L&H) Insurance License valid for the state of California and in good standing
Valid state driver's license with an acceptable driving record
At least two (2) years Rose Hills direct sales or at least four (4) years' non-industry direct sales experience with documented record of achieving sales goals
Demonstrate knowledge and application of various sales closing techniques
Proficient with salesforce.com application; proprietary application experience a plus
Demonstrate knowledge and application of regulations and typical procedures
Bilingual proficiency in Mandarin and or Cantonese
Leadership skills and the desire to manage people
Ability to exhibit diplomacy under pressure, warmth, compassion, and empathy
Ability to work with culturally diverse customers and colleagues
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
Professional written and verbal communication skills including public speaking, collaboration, and negotiation with the ability to interact with the general public
Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations
Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
Ability to create clear reports and data visualizations to assist in decision-making and problem analysis
Conversant in industry acumen
Advanced skills with proprietary electronic contracts application and CRM; Proficient MS Office Suite skills
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Lifting, pushing, pulling up to 20 pounds
Working beyond 'standard' hours as the need arises
Preferred
Experience leading people, communicating expectations, and providing constructive feedback preferred
Benefits
Medical
Dental
Vision
Flexible Spending Accounts (health care and dependent care)
Health Savings Account with Company Contribution
Sick Leave
Short-Term Disability
Long-Term Disability
Life Insurance
Voluntary Accidental Death or Dismemberment Insurance
Dependent Life Insurance
SCI 401(k) Retirement Savings Plan with Company match
Employee Assistance Program
Company
Service Corporation International
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.6B2024-09-12Post Ipo Debt· $800M
2021-05-24Post Ipo Debt· $800M
1974-05-14IPO
Leadership Team
John Faulk
Senior Vice President, Revenue and Business Development
Recent News
2025-11-05
Company data provided by crunchbase