Forest Preserve District of DuPage County · 1 month ago
Computer Support Analyst II
Wheaton, IL
Full-time
Onsite
Entry, Mid Level
$51K/yr - $58K/yr
1+ years expThe Forest Preserve District of DuPage County is seeking a Computer Support Analyst II to support their Information Technology team. The role involves providing end-user support, managing hardware and software systems, and coordinating various IT services.
AdviceGovernmentNon ProfitWildlife Conservation
Responsibilities
Provide end-user support for Microsoft Office 365 and a variety of third-party applications
Support District hardware including laptops, desktops, printers, scanners, and mobile devices such as iPads and iPhones
Image, configure, deploy, and manage computers and mobile devices using Microsoft Intune
Administer and maintain the Microsoft Intune environment, including asset inventory and patch management tools
Maintain accurate hardware and software inventory records using Intune and Kaseya VSAX RMM
Monitor, respond to, and resolve issues within the district's helpdesk environment
Deliver new employee IT orientation and training on Microsoft Office and supported applications
Research, recommend, and assist with implementing innovative or automated solutions to improve computing tasks
Coordinate computer and software purchases, including evaluating requirements, compatibility, pricing, and tracking deliveries
Act as a liaison with third-party vendors for equipment maintenance, repairs, and support services
Participate in an on-call rotation to support District technology needs
Promote safe work practices, maintain an organized work environment, and provide excellent internal customer service
Perform other related duties as assigned
Qualification
Required
Must be 18 years of age or older at the time of hire
Bachelor's Degree in Information Technology, Computer Science, or related field required; 1 - 3 years of related experience; or equivalent combination of education, training, and experience
Valid Driver's License in good standing
Proficient in the use of Microsoft Office suite
Knowledge of Windows 11 and above
Knowledge of Adobe products and mobile/tablet devices
Skills in exercising independent judgment and critical thinking
Experience in software and hardware troubleshooting
Skills in providing excellent customer service
Ability to manage multiple tasks and projects
Demonstrated success in establishing and maintaining productive working relationships
Strong communication skills, both verbally and in writing
Strong organizational skills to maintain accurate records and data
Preferred
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Intune Specialist (MIS)
Benefits
Medical
Pension program
Company
Forest Preserve District of DuPage County
Forest Preserve District of DuPage County is an organization that offers habitat restoration and wildlife rescue advice services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.01M2025-08-19Grant· $0.01M
Leadership Team
Jeannine Kannegiesser
Chief Partnership and Philanthropy Officer
Recent News
2025-05-05
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