Atrium Health Wake Forest Baptist · 1 day ago
Service Response Center Switchboard Operator, FT Days/Evenings
Winston-Salem, NC
Full-time
Onsite
Entry Level
$20.40/hr - $30.60/hr
2+ years expAtrium Health Wake Forest Baptist is a leading health system providing a wide range of services to patients and the public. The Service Response Center Switchboard Operator is responsible for answering calls, providing excellent customer service, and managing service requests in a fast-paced environment.
Health CareHospitalMedical
Responsibilities
Provides excellent customer service by answering calls in a courteous, respectful and professional manner. Identifies callers' needs by soliciting information to handle requests efficiently. Takes initiative to address callers' concerns and complaints
Provides after-hours answering service for internal clinics. Gathers information related to a patient’s needs in an accurate and timely manner. Pages the on-call physician to relay information based on guidelines
Stays abreast of changes on multiple campuses, including main campus, Lexington, Davie and West Campus since the switchboard handles calls for all of the Health System facilities. Maintains the switchboard database to reflect changes in the telephone and pager numbers
Updates on-call schedules as requested. Follows up with clinical departments related to schedule discrepancies and missing data
Assists Pathology by acting as a third-party witness to sensitive after-hours discussions with family members related to autopsies. Records the discussion and provides the physical copy of the recording to Security to meet documentation requirements
Receives and dispatches a variety of service requests related to Patient Transportation, Linen, Housekeeping, Engineering, and Clinical Equipment. Stays abreast of process and personnel changes in these departments to ensure accurate handling of calls. Documents thoroughly in appropriate software systems. Contacts service department's management personnel as needed to escalate unanswered service requests following SRC's approved guidelines
Performs other related job duties as assigned
Qualification
Required
High school diploma or GED equivalent
Two years' experience in a direct consumer service role with demonstrated ability to resolve problems under stressful conditions
Excellent interpersonal skills
Clear and calm telephone-speaking voice
Basic computer skills
Ability to maneuver several computer software systems simultaneously to access data and to document data related to interactions
Typing minimum of 45 words per minute
Preferred
Experience in handling a high volume of calls in a stressful environment
Previous experience working in a medical environment
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Atrium Health Wake Forest Baptist
Atrium Health Wake Forest Baptist is a nationally recognized academic medical center and health system based in Winston-Salem, NC, part of Advocate Health, the third-largest nonprofit health system in the United States.
10001+ employees
H1B Sponsorship
Atrium Health Wake Forest Baptist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (26)
2023 (37)
2022 (20)
2021 (28)
2020 (41)
Funding
Current Stage
Late StageLeadership Team
John D. McConnell, M.D.
CEO Emeritus and Professor of Urology
Julie Ann Freischlag
CEO
Recent News
2025-09-04
2025-09-04
Seattle TechFlash
2025-09-04
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