TTEC · 1 week ago
Vice President, Client Success - Retail (US Remote)
United States
Full-time
Remote
Director/Executive
$170K/yr - $210K/yr
15+ years expTTEC is a company focused on delivering exceptional customer experiences. The VP, Client Success will lead a specialized client portfolio across retail clients, nurturing relationships and ensuring alignment between organizational objectives and client needs to drive profitable growth.
ConsultingInformation TechnologyOpen SourceOutsourcingSoftwareWealth Management
Responsibilities
Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions
Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance
Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies
Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth
Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage
Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels
Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance
Qualification
Required
15+ years of business leadership experience, preferably in the customer experience industry
In depth knowledge of customer experience with enterprise level Retail industry clients
Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques
Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment
A problem solver with demonstrated success influencing, managing and being part of matrix organizations
Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment
Someone who galvanizes the team, excites the masses about one's vision / operational plan, and balances being a take-charge leader with having a collaborative approach
Benefits
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Company
TTEC
TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions.
10001+ employees
H1B Sponsorship
TTEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (3)
2022 (4)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$1.61B2021-11-23Post Ipo Debt· $1.5B
2019-12-06Post Ipo Equity· $110M
1996-08-09IPO
Leadership Team
Kenneth I. Tuchman
Chairman and CEO
Judi Hand
Chief Revenue Officer
Recent News
2025-12-31
Company data provided by crunchbase