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Hewlett Packard Enterprise · 9 hours ago

Field Technical Support for Argonne National Labs, Onsite, Chicago, ILL

Chicago, Illinois, United States of America

Full-time

Onsite

Mid Level

$63K/yr - $145K/yr

3+ years exp

Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data. The Field Technical Support role involves providing technical support and consulting to external customers, maintaining effective customer relationships, and contributing to the development of technology solutions that meet business needs.

Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security

No H1B

U.S. Citizen Only

Responsibilities

Responsible for delivery of assigned tasks within the delivery cycle of a project

Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements

Tasks may include installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities; applications programming for assigned modules within a larger program; assisting in the preparation of technical presentations and demonstrations; and participating in customer meetings

Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks

Contributes to design for specific deliverables and assists in the development of technical solutions

Participates as part of a team and maintains good relationships with team members and customers

Understands the company strategy and the role that the individual plays

Uses knowledge tools and re-uses information for the benefit of projects, and of professional development

Uses and contributes to technical forums within the company environment and local professional communities and technical user groups

Qualification

Technical SupportCustomer Relationship ManagementInformation Technology InfrastructureProblem ResolutionDocumentationCommunicationTeamworkCritical ThinkingActive ListeningCreativity

Required

3 - 5 years of technical experience

Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total)

Must be US Citizen