HAPO Community Credit Union · 12 hours ago
Member Engagement Professional
7601 W Clearwater Ave, Kennewick, WA, 99336, US
Full-time
Onsite
New Grad, Entry Level
$26.49/hr - $39.75/hr
0+ years expHAPO Community Credit Union is dedicated to providing exceptional service to its members and giving back to the community. They are seeking a Member Engagement Professional to join their Contact Center Team in Kennewick, Washington, responsible for delivering superior customer service and fostering strong relationships with members through various communication channels.
BankingFinancial ServicesInsurance
Responsibilities
Conduct outbound calls to existing members to foster meaningful connections, understand their banking needs, and address any concerns they may have
Develop a deep understanding of our products, services, and offerings to effectively communicate their value and benefits to our members
Listen actively to members' feedback, suggestions, and concerns to resolve matters appropriately
Provide personalized assistance and guidance to members, offering solutions that align with their individual needs
Maintain accurate and up-to-date records of each interaction utilizing the member engagement tool
Contribute and actively participate in member engagement initiatives, campaigns, and programs that drive member retention and satisfaction
Qualification
Required
Minimum of 6 months Banking or Lending experience
High School Diploma or General Education Development (GED) certificate
Strong interpersonal and communication skills
Preferred
Focus on furthering the economic well-being of our membership
Comfortable in a consultative sales and service environment
Comfortable in a fast-paced position at the heart of the Credit Union
Active listening skills, empathy, and the ability to adapt communication style to different member personalities and needs
Detail-oriented and highly organized, capable of multi-tasking and managing time effectively
Demonstrate problem-solving skills and ability to provide practical solutions to member inquiries
Passion for providing exceptional member experience and genuine desire to make a positive impact
Ability to see every challenge as an opportunity
Excellent verbal and written communication skills, with a natural ability to connect over the phone
Benefits
No cost premium health insurance for all employees, including medical, dental and vision
Accidental death and dismemberment insurance
Long term and Short term disability
Competitive pay
Pension Plan
401K program with match
Flexible spending account (medical and dependent care)
0% interest on select personal loans
Employee Assistance Program (EAP)
Paid time off
11 paid holidays per year
Paid Birthday day off
HAPO Anniversary day off
Volunteer Opportunities (Both Paid and Volunteer)
Employee Milestone Anniversary Bonus
Company
HAPO Community Credit Union
HAPO Community Credit Union specializes in financial services and deals with digital banking, investments, mortgages and loans.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dolores Broeske
President/CEO
Scott Mitchell
Executive Vice President and Chief Financial Officer
Recent News
Business Insider
2024-04-06
Company data provided by crunchbase