State of Maryland · 15 hours ago
UX DESIGNER I ADMINISTRATOR II
Maryland, United States
Full-time
Onsite
Mid, Senior Level
5+ years expThe State of Maryland's Department of Information Technology is seeking a User Experience (UX) Designer I to support internal and external customers through innovative design. The role involves collaborating with cross-disciplinary teams to create user-centered services and enhance customer experience across Maryland's digital platforms.
Government Administration
No H1B
Responsibilities
Support website redesigns and migrations including content analysis, preparation, and migration followed by quality assurance (QA) and agency/site owner training and support, as well as supporting the migration program manager with stakeholder coordination
Monitor, analyze, and report on customer experience (CX), Customer satisfaction (CSAT), and analytics measurement at the site/application and domain levels
Website and application research, analysis, and reporting including: discovery, audience, task, content, competitive and landscape, site/application metrics and analytics, and related research activities
Design and development of site architectures, mockups, and prototypes; develop, administer, analyze, and report on testing and feedback collection for those artifacts; and iteratively improve those artifacts based on testing and feedback
Develop, administer, and analyze, then report on: surveys, card sorts, tree tests, first impression tests, usability tests, and other user research activities
Contribute to the continuous development and improvement of the Maryland design discipline and MDWDS to ensure ease of use and accessibility, including design components, variants, variables, user interface patterns, templates and best practices across both mobile app and responsive web design
Actively participate in the MDWDS community
Contribute to the new Maryland Drupal CMS helping to translate the MDWDS patterns to CMS content types, components, and other deployable templates/patterns
Support MDDS presentations, workshops, working groups, communities of practice (COPs), and other initiatives as required
Qualification
Required
Graduation from an accredited high school or possession of a high school equivalency certificate
Five years of administrative staff or professional work
Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience
Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience
Employees assigned duties which require the operation of a motor vehicle must possess a motor vehicle operator's license valid in the State of Maryland
Preferred
Six months experience performing user experience (UX) design work
Six months experience performing UX design work for a government agency
Benefits
STATE OF MARYLAND BENEFITS
Company
State of Maryland
Maryland is on the path to becoming the best state in the nation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Piercy
Senior Advisor for Program Innovation to the Chief Technology Officer State of Maryland, MDTHINK
Michele Thomas
Chief Technology Officer, State of Maryland
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