Marist University · 8 hours ago
Customer Service Representative
United States
Part-time
Remote
New Grad, Entry Level
$28/hr - $33/hrMarist University is a remote-first team in the education and social services sector, seeking a Customer Service Representative to provide high-quality support to students, families, and partners. The role involves resolving inquiries through various channels and contributing to customer satisfaction and operational outcomes.
ConsultingEdTechEducationHigher EducationInformation TechnologyUniversities
Responsibilities
Handle inbound and outbound customer interactions via phone, email, and chat—deliver accurate, timely resolutions while meeting SLA and quality targets
Create, update, and close tickets in the CRM/ticketing system; escalate complex issues to subject-matter experts with clear documentation
Process inquiries related to registrations, payments, program information, and returns/refunds using internal order management tools
Maintain and update knowledge base articles and FAQs to reduce repeat contacts and improve first-contact resolution
Collect and document customer feedback and recurring issues; collaborate with operations and program teams to drive service improvements
Meet productivity and quality KPIs, participate in regular coaching, and support continuous improvement initiatives for remote support workflows
Qualification
Required
Zendesk
Salesforce Service Cloud
Freshdesk
Intercom
LiveChat
VoIP Phone Systems
High school diploma or equivalent; college coursework or credential in a related field is a plus
Proven customer service experience in a remote or call-center environment; demonstrated success meeting KPIs
Authorized to work in the United States and able to work remote US hours; reliable high-speed internet and quiet home workspace required
Bilingual Spanish-English proficiency is a strong plus for many roles supporting the Norandina region
Preferred
Knowledge Base Management
Helpdesk Ticketing Systems
Experience with e-commerce or order management platforms (e.g., Shopify)
Benefits
Fully remote role with flexible scheduling and a supportive, mission-driven culture.
Opportunities for professional development, training, and internal advancement.
Focused on work-life balance and inclusive collaboration across distributed teams.
Company
Marist University
Marist University located in New York which has been recognized for it's use of technology for the enhancement of the learning structure. It is a sub-organization of Marist University.
Founded in 1929
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
A. Harry Williams
Chief Technology Officer
Elizabeth Veasey
Vice President of Business Affairs/Chief Financial Officer
Recent News
Yomiuri Shimbun
2025-01-28
Company data provided by crunchbase