Cooper Machinery Services · 18 hours ago
Field Service Representative
Odessa, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCooper Machinery Services is a company that provides technical and operations support for reciprocating compression equipment. The Field Service Representative will be responsible for customer support tasks, on-site installations, repairs, and maintenance, while also serving as a technical subject matter expert and managing work progress.
EnergyOil and GasTransportation
Responsibilities
The responsibilities of the field service representative include undertaking customer support tasks, completing on-site installations, repairs, maintenance, and tests, and ensuring proper task management so that all work progresses according to the schedule
Serve as a Technical Subject Matter Expert (SME) in all technical areas of Field Services customer support. Providing technical and mechanical services support to all internal and external customers in settings such as workshops, compressor stations, process plants, etc. The incumbent is also expected to be an expert in the following:
Providing on-site technical support and performing customer support tasks
Delivering, installing, repairing, maintaining, and testing equipment
Resolving operational issues in the field
Identifying any issues and performing troubleshooting procedures
Determining customer needs and offering recommendations
Collaborating with colleagues and sharing information to ensure top-notch customer support
Managing work progress and ensuring adherence to schedules
Tracking and documenting work progress and writing service reports
Adhering to all of the company's rules and regulations
Developing and maintaining strong customer relationships
Travel 200-300 days per year anywhere from 2-14 weeks at a time
Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours
Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40 -50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites
Qualification
Required
High school diploma or equivalent
Associates Degree with a technical concentration (Bachelor's Degree recommended) or equivalent work experience (minimum)
Formal training in a technical certificate program
Technical training in the oil and gas industry or associated industry
Completion of all Reciprocating Compression Systems product training
Minimum 10 to 15 years of experience in Reciprocating Compression
Meets all sublevel (FS Mechanic I, II, III, IV and Crew Chief) requirements
Must have the following attributes: Safety focused, Service-oriented, Business focused, A self-starter, Dependable with ability to multiple-task successfully, Mature, with the ability to take and provide direction and thick on the fly based on the type of work and needs of the customer / business, Professional administrative and organizational skills, Results oriented with a sense of urgency, Excellent verbal and written communication skills and above average interpersonal skills are required, Clear, concise, and accurate service reporting is required
Master the Core competencies: Advanced Special tooling, Advanced Engine & Compressor Theory, OEM and Non-OEM, Advanced Product Knowledge - Cooper Bessemer, Ajax, Superior Engine, Superior Compressor, Gemini Compressor, Clark, Waukesha, Dresser, Caterpillar, Mastery of Advanced Shop Math Skills, Mastery of Computer skills – Word & Excel, Mastery of product documentation e.g., engineering standards, blueprints, drawings, schematics, Bill of Materials, Service bulletins…etc., Advanced leadership skills, Mastery of Engine Balancing, Mastery Web Deflection/Alignment, Product Knowledge
Company
Cooper Machinery Services
Cooper Machinery Services is provides natural gas compression equipment and services to customers globally in the Oil & Gas,Power.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Buckhout
Chief Executive Officer
John OBrien
Chief Financial Officer
Recent News
2025-12-10
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