Hewlett Packard Enterprise · 7 hours ago
HPC Hardware Service Engineer, Irvine, CA, On-site
Irvine, California
Full-time
Onsite
Senior Level
$93K/yr - $188K/yr
5+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. In this role, you will support HPC Systems at a mission-critical customer's site, engaging in technical problem solving and maintaining high-performance computing systems. Responsibilities include troubleshooting hardware issues, managing service tickets, and collaborating with team members and customers to ensure timely resolution of problems.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
Report daily to, and physically work at, the Customer’s Site
Engage in technical problem solving across multiple technologies
Creates and owns service tickets, via Salesforce, updates and drives the case through closure
Identifies, analyzes, diagnoses, troubleshoots and repairs hardware issues with focus on responsiveness and communication
Gather data, perform analysis, and escalate cases to higher-level product support groups, to ensure timely resolution of system or customer issues
Responsible for verifying and implementing detailed technical solutions to problems
Maintains ongoing log documenting issues and resolutions, for tracking and monthly discussion
Participate as part of a team and maintain a good relationship with team members and customers
Owns and produces customer documentation
Occasional travel for training is required
Qualification
Required
US Citizenship required
5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total)
Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment
Experience working in large-scale data center environments and/or High Performance Computing (HPC)
Experience with Linux based OS, hardware troubleshooting and diagnostics
Must be a self-starter who is able to work independently, without supervision, and within a team environment
Strong problem solving and self-management skills with attention to detail
Possesses an understanding of architectural dependencies of technologies
Ability to work in a multi-technology environment, with the ability to diagnose complex technical problems to their root cause
Ability to communicate broad and specific concepts with team members and peers
Ability to prioritize tasks and effectively communicate verbally and in writing
Role models Knowledge sharing and re-use within practice or profession
Strong desire to learn and improve
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-20
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2026-01-16
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