Toshiba Business · 13 hours ago
Micro PC Specialist
Horn Lake, MS
Full-time
Onsite
Mid Level
$33.66/hr - $36.06/hr
3+ years expToshiba America Business Solutions, Inc. has an exciting Micro PC Specialist opportunity located at their Hornlake, MS location. The role involves performing complex technical services for the TABS environment in support of end users, including troubleshooting hardware/software failures and providing IT support.
Manufacturing
Responsibilities
Provide day-to-day IT technical support to employees in a combination of the following areas; network infrastructure and internal systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment
Ensure customer satisfaction by responding to calls, email, and/voicemail in a timely, accurate and professional manner
Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target
Handles full breadth of IT Tickets
Log tickets as required by departmental practices into the designated ticket system to communicate with and properly utilize 2nd and 3rd level support staff
Maintain related passwords, data integrity and file system security for the desktop environment
Participate in development of information technology and infrastructure projects
Communicate highly technical information to both technical and nontechnical personnel
May conduct end user training designed to educate computer users about basic and specialized applications or hardware
May assist lower level specialists
Perform other related duties as assigned
Qualification
Required
AA Degree or equivalent education & experience
A minimum of 3 years in the combination of: Diagnosis, troubleshooting and resolution for areas related to hardware/software failures, network connectivity, laptop/PC deployment/replacement/asset tracking and general desktop/printer support
Demonstrate experience handling complex hardware/software installation, configuration, solutions, virus print servers/queues and complex troubleshooting
Ability to work in a fast-paced Help Desk environment
Prior experience with ticket system
Must have experience in supporting networked multi-function devices, and handheld devices
Must have experience in supporting Microsoft O365 Suite, Azure, Intune, Exchange, Active Directory and wireless connectivity
Good understanding of multiple platforms (Windows 10/11, MacOS, Android, iOS)
Working knowledge of various hypervisors (Fusion, Hyper-V, Workstation, etc)
Strong customer support skills
Must possess strong written and oral communication skills
Must have strong organizational and time-management skills
Ability to interact with diverse groups of technical and non-technical people
Must be able to work independently and assume responsibility for project deliverables with minimal or no supervision
Ability to collaborate with a team when required
Preferred
Apple Mac experience preferred
Benefits
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
Company
Toshiba Business
Toshiba provides copiers, printers, managed document services and digital signage for businesses throughout the United States, Mexico, and Central and South America.
1001-5000 employees
H1B Sponsorship
Toshiba Business has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dawn Charles
Recruitment Business Partner
Jennine Cote
Recruitment Business Partner
Recent News
2026-01-20
2025-12-08
Business Wire
2025-12-01
Company data provided by crunchbase