Omnea · 2 weeks ago
Senior Client Solutions Engineer
New York, United States
Full-time
Hybrid
Senior Level
$140K/yr - $160K/yr
6+ years expOmnea is a pioneering company focused on transforming enterprise procurement processes through its AI-native platform. They are seeking a Senior Client Solutions Engineer to be the first senior technical customer hire in their New York office, responsible for leading complex customer-side technical work and establishing standards for customer engineering as the company scales its US presence.
Artificial Intelligence (AI)B2BProcurementSoftwareTransaction Processing
Responsibilities
Own and lead the resolution of Omnea’s most complex and high-impact customer challenges — from intricate configurations and integrations to cross-system issues that require deep technical investigation
Act as the escalation point for critical customer issues in the US, owning them end-to-end and driving them to resolution with urgency and clarity
Identify patterns across US customer issues and translate them into clear, actionable input for Product and Engineering
Maintain a deep, end-to-end understanding of Omnea’s architecture, configuration patterns, and integrations
Help establish the foundations of customer engineering in New York — from tooling and documentation to ways of working with Product, Engineering, and Customer teams globally
Qualification
Required
6–10+ years of experience in a high-performance environment, with a strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products
Strong technical foundation
Strong systems intuition and experience working with complex software platforms, integrations, workflows, or APIs
Some hands-on coding or scripting experience is expected
Excellent communication skills
Ability to communicate clearly and confidently with both technical and non-technical audiences
Leadership mindset
Enjoy mentoring others, raising standards, and building scalable ways of working
An entrepreneurial spirit
Motivated by impact, responsibility, and the opportunity to shape how a category-defining company operates in a new market
Company
Omnea
Omnea offers a procurement orchestration platform that streamlines source-to-pay workflows.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$75MKey Investors
Insight Partners,Khosla VenturesAccelFirst Round Capital,Point Nine
2025-09-17Series B· $50M
2024-10-14Series A· $20M
2022-06-16Seed· $5M
Leadership Team
Ben Freeman
Co-founder & CEO
Recent News
BusinessCloud
2026-01-16
2026-01-12
2025-10-01
Company data provided by crunchbase