Atrium Health · 16 hours ago
PRN Patient Service Representative I - Impact Team
United States
Part-time
Remote
New Grad, Entry Level
$19.80/hr - $29.70/hrAtrium Health is a leading nonprofit health system in the United States, dedicated to providing quality healthcare services. The Patient Service Representative I role focuses on delivering exceptional patient experiences by managing the registration process, ensuring compliance with healthcare protocols, and supporting patients throughout their healthcare journey.
Health CareHospitalMedical
Responsibilities
Delights patients with an engaging and personable experience in all encounters
By providing a superior patient experience, receives high satisfaction survey scores from patients, at or above goal
Develops and maintains a solid understanding of the revenue cycle and how patient registration affects the billing process
Takes advantage of all training provided and ensures expertise in hospital/clinic systems including CarePricer, HIPAA confidentiality, healthcare insurance payer portals and protocols, insurance verification and data entry protocols, which hospital/clinic documents are required for medical and financial compliance, navigating the hospital/clinic and understanding and applying age specific competencies, among others
Completes the registration process while meeting quality and wait time goals
This includes obtaining all required information for hospital/clinic records and billing systems, obtaining patient and/or responsible party signatures on registration and providing required information to patients/responsible party concerning Advanced Directives if applicable, Privacy, Medicare and required other compliance or consent forms
This may also include insurance coverage verification, obtaining authorization for services requiring pre-certification or referral, collecting payments, and/or preparing charts/paperwork for patient visits
Depending on the assigned client location, may screen patients for Medicaid, Affordable care Act or hospital sponsored financial program and provides appropriate documentation and referral
May provide bedside financial counseling and collection support by telephone for patient balances after discharge
Depending on the assigned client location, may place an identification wristband on the patient and always follows hospital/clinic patient safety procedures for patient identification and medical record management
Performs clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, etc
Depending on the assigned client location, may cross-train in patient services for other departments and/or work in other departments to cover for staffing gaps
Continually serves as nThrive's front line ambassador for ensuring each patient is treated with respect and receives the highest quality care and service
Supports nThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA and other laws applicable to nThrive's business practices
This includes becoming familiar with nThrive's Code of Ethics, attending training as required, notifying management or nThrive's Helpline when there is a compliance concern or incident
HIPAA-compliant handling of patient information
Demonstrable awareness of confidentiality obligations
Qualification
Required
High school diploma or GED required
Experience showing initiative, including anticipating customer needs and going the extra mile to ensure an engaging and positive customer experience
Demonstrated experience communicating effectively with a customer and simplifying complex information
Experience working with customer support including issue resolution management
Ability to multi-task and prioritize departmental functions to meet both timed deadlines and quality expectations with great attention to detail
Demonstrated ability to meet performance objectives
Ability to cross-train in other patient services departments
Demonstrated success working both individually and in a team environment
Demonstrated ability to navigate Internet Explorer and Microsoft Office
Demonstrated ability to learn new technology, hospital/clinic protocols and commercial/government insurance plans, and to be fully trained and operating independently within the 90-day training period
The work schedule may vary. The standard schedule for this position is posted, however, schedules can change over time and this role will also be asked to cover shifts as needed for schedule gaps
Preferred
Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience
Experience working within the registration process in a hospital or physician office setting, including demonstrated success obtaining patient demographic and financial information, handling insurance verification and obtaining authorizations
Knowledge of commercial and government insurance plans, payer networks, government resources, and medical terminology
Basic understanding of patient access services and the overall effect on the revenue cycle
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Atrium Health
Atrium Health, part of Advocate Health, is redefining how, when and where care is delivered.
Founded in 2007Charlotte, North Carolina, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$6MKey Investors
Isabella Santos Foundation
2018-04-11Grant· $5M
2017-02-23Grant· $1M
Leadership Team
Dick Baker, IOM, CFRM
Executive Director/CEO, The HealthCare Foundation of Cleveland County
Eugene A. Woods
President and CEO
Recent News
Charlotte Business Journal
2025-02-01
Charlotte Business Journal
2025-02-01
Company data provided by crunchbase