UC Davis Health · 1 day ago
Patient Relations Analyst 4
Sacramento, CA
Full-time
Hybrid
Mid Level
$39.93/hr - $54.81/hrUC Davis Health is a prominent healthcare institution committed to providing high-quality care and service. The Patient Relations Analyst 4 serves as a liaison between patients, families, and staff, focusing on grievance resolution and enhancing patient satisfaction. The role involves managing complaints, conducting investigations, and representing the organization in related matters.
AssociationCommunitiesEducationHealth CareHospital
Responsibilities
60% - Complaint/Grievance Management
30% - Service Excellence and Service Recovery
5% - High Profile Patients
5% - Other Duties as Assigned
Qualification
Required
Experience mediating and negotiating conflict, set boundaries and facilitate solutions
Experience with computer applications, databases, and systems experience in an academic healthcare or related setting
Customer Service/Call Center Experience
Experience with computer applications, databases and systems
Demonstrated strong analytical and problem-solving skills
Organizational skills to work independently with little or no supervision
Excellent communication and interpersonal skills to communicate clearly and effectively verbally, in writing and in person with a diverse range of individuals at all professional levels
Excellent customer service skills
Knowledge of medical terminology, medical practices and procedures, and experience with medical record review techniques
Preferred
Bachelor's degree in related area and/ or equivalent experience / training
Experience in an Academic or Healthcare setting
Comprehensive knowledge of healthcare issues, health plan regulations and requirements, regulatory agencies such as Joint Commission, NCQA, CMS and Title 22 and experience dealing with such agencies in matters related to the patient complaint/grievance process
Demonstrated skill set needed to perform interviews of patient/family and Health System personnel that will produce necessary and pertinent facts to assist with grievance or complaint resolution
Benefits
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Company
UC Davis Health
UC Davis Health is improving lives and transforming health care by providing excellent patient care.
Founded in 1968
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.86MKey Investors
Department of Cannabis Control
2023-04-25Grant· $0.86M
Leadership Team
David Lubarsky
CEO, UC Davis Health and Vice Chancellor for Human Health Sciences
Thomas Nesbitt
Senior Advisor to Vice Chancellor and CEO
Recent News
2025-12-18
2025-12-18
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