Golden Nugget Lake Charles · 15 hours ago
HR Training Manager
Lake Charles, LA
Full-time
Onsite
Mid, Senior Level
3+ years expGolden Nugget Lake Charles is a hospitality company seeking an HR Training Manager to oversee the learning and development strategy. The role involves developing training programs, assessing training needs, and ensuring compliance with training standards while managing relationships with external partners.
Gambling & Casinos
Responsibilities
Exhibit conduct in accordance with all Gaming Commission Regulations, federal and state laws and regulations, and Golden Nugget and departmental policies and procedures
Facilitate both management and line-level curriculum to the standards of Golden Nugget Training and Development
Identify learning and development needs within Golden Nugget, Lake Charles through effective planning and execution of job / needs analysis and regular consultation with Department Leaders and HR Management
Facilitate annual needs assessments as directed / required
Measure tangible benefits of training and development initiatives
Oversee the effectiveness of subject matter expert facilitators for line-level courses through one-on-one coaching and skills development ensuring effective classroom delivery
Support the development, implementation, and evaluation of all career pathing, upward mobility, succession planning programs & initiatives
Support the development, implementation, and evaluation of all core curriculum to be delivered to Team Members of Golden Nugget, Lake Charles
Lead processes which leverage available business intelligence to identify learning and development needs, communicate deviations in performance, and partner with business leaders to address identified deviations
Lead the development, implementation, and evaluation of a workforce skills development model for operations based skills training
Make recommendations for continuous improvement initiatives, programs, and activities to enhance and refine Golden Nugget service
Make recommendations to enhance learning programs as necessary, in order to adapt to the changes that occur in the work environment or Organizational Strategy
Take a leadership role in the execution of Team Member recognition programs and events
Manage relationships with External Partners / Vendors / Educational Institutions / relevant government agencies
Develop department trainer Bench Strength ensuring effectiveness of department training
Lead department trainer meetings
Oversee attendance and course completion requirements and take appropriate action to achieve 100% compliance with all required Learning Experiences
Research and develop training solutions to include: Conduct needs analysis to identify appropriate learning solutions and course objectives
Oversee the research and development of new programs
Consult with subject matter experts to build effective learning programs
Consult with department Learning Leaders and Department Leaders, as necessary, in the development of division-specific learning designed to promote upward mobility
Revise learning programs as necessary, in order to adapt to the changes that occur in the work environment or Organizational Strategy
Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors, and fellow team members
Responsible for hiring, training, coaching, and performance management of Training Specialists
Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and team members as appropriate
Promote positive public/employee relations at all times
Maintain a clean, safe, hazard-free work environment within area of responsibility
Safeguard the confidential information of all team members, department and company records
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations
Perform other duties as assigned by direct leadership
Qualification
Required
Ability to work flexible schedules, including nights, weekends and holidays is required
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor
Excellent interpersonal, organizational, and communication skills
Superior verbal communication, written communication, and public speaking skills
Display strong work ethic and team work
Must be detail oriented to identify currents trends and training / development opportunities
Bachelor's Degree required (or equivalent experience of 4 to 5 years in Hotel Operations, Food & Beverage, HR in lieu of formal education)
Three (3) years consistent training Management experience strongly preferred within Learning and Development or Hospitality field
Three (3) years adult learning facilitation experience preferred
Three (3) years staff supervision experience strongly preferred
Firm understanding of adult education theories & principals with experience in direction operationalization of such
Strong project management and operation skills
Strong analytical and creative thinking skills
Excellent communication and platform presentation abilities required
Working knowledge of MS Word, MS Excel, MS Power Point, MS Project
Ability to perform under pressure while managing multiple deadlines
Excellent command of English Language: (Read, Write, Speak)
Experienced in measuring tangible value derived from department initiatives
Strong working knowledge of root cause analysis
Must possess basic mathematical skills to include; ability to add, subtract, multiply, and divide as required specifically to position responsibilities
Ability to read and understand all policies and procedures
Must be able to communicate effectively with guests, team members, and management in English, specific to position duties and responsibilities
Must be able to complete standard forms and reports
Preferred
Three (3) years consistent training Management experience strongly preferred within Learning and Development or Hospitality field
Three (3) years adult learning facilitation experience preferred
Three (3) years staff supervision experience strongly preferred
Management / Leadership training experience preferred
Company
Golden Nugget Lake Charles
Golden Nugget Lake Charles features 1,100 luxury hotel rooms and suites, including three Villa Suites with direct pool access located in the brand-new Rush Tower.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Josh Robinson
Chief Marketing Officer
Company data provided by crunchbase